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Senior Manager Omnichannel Operations and Services
Job Location:
Job Location:
Richfield, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Senior Manager leads a team responsible for planning coordinating and deploying store change initiatives across the retail portfolio serving as the functional leader of the transition process and ensuring business-driven merchandise and operational changes are successfully executed in stores. Working at the center of major store change initiatives this role partners closely with Category Space Planning Store Design Architecture Retail Operations Vendors and other key stakeholders to translate business strategies into executable store plans facilitating cross-functional alignment dependency management and effective implementation while balancing customer experience operational impact and speed to addition to leading the transition process the Senior Manager provides oversight for portions of the reset portfolio establishing priorities removing barriers driving consistent execution and continuously improving the processes tools and operating models that support successful project delivery. Success in this role requires setting a clear vision that aligns teams and stakeholders around shared business objectives developing a high-performing team ensuring accountability across cross-functional partners proactively managing risks and dependencies leveraging insights and data to inform decision-making fostering strong partnerships and continuously enhancing scalable processes that deliver meaningful business and customer outcomes across both transitions and resets.
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another nonBest Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
Werecommitted to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy teamyoullhelp us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all to beinga great placeto work where you can unlock unique career all weaim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another nonBest Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
- Provide strategic leadership by aligning team vision priorities and execution plans with enterprise business objectives.
- Lead end-to-end planning and execution of merchandise transitions store updates resets and large-scale retail initiatives.
- Drive operational excellence by leveraging data insights technology and best practices to improve execution scalability and results.
- Establish governance performance management and accountability processes to ensure successful project delivery and remove execution barriers.
- Anticipate business needs risks and opportunities translating strategy into measurable outcomes and informed decisions.
- Build and influence strong cross-functional partnerships aligning stakeholders on priorities timelines resources and execution requirements.
- Facilitate program governance by managing milestones dependencies risks decisions and communications across complex initiatives.
- Standardize processes and continuously improve ways of working to enhance efficiency consistency and organizational effectiveness.
- Lead coach and develop high-performing teams while fostering a culture of accountability inclusion learning and continuous improvement.
- Strengthen organizational capability through talent development succession planning and attracting and retaining diverse talent.
- 8 or more years of experience in retail business operations program management or related leadership roles with a proven track record of leading cross-functional initiatives influencing stakeholders at all levels and delivering measurable improvements in customer experience and business outcomes.
- 5 or more years of people leadership experience including coaching performance management and talent development.
- Experience managing organizational change and transformation efforts.
- Strong analytical strategic thinking and problem-solving skills.
- Excellent communication presentation and relationship management skills.
- Experience using data and technology to drive business decisions and operational improvements.
- Bachelors degree
Werecommitted to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy teamyoullhelp us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all to beinga great placeto work where you can unlock unique career all weaim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer
Required Experience:
Manager
About Company
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