Senior Manager, Omnichannel Commercialized Solutions

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

The Senior Manager Omnichannel Commercialized Solutions will be responsible for defining and executing our omnichannel commercialized solutions strategy as it relates to digital order journey customer tools and education and clinical support. An aptitude for using data and insights to inform strategy a passion for the customer and clinical experiences and bringing easy-to-use solutions to life is essential to the role.

Engaging and inspiring a small team and building strong partnerships across many cross-functional colleagues are also key components to success. The Senior Manager Omnichannel Commercialized Solutions will be required to interface with various stakeholders including digital product digital engineering store operations the retail field organization data and analytics partners marketing and voice of customer partners IT teams and senior leaders within retail and across the enterprise.

Responsibilities include:

Leading the diagnosis solution development and planning of multiple new strategic initiatives that incorporate the companys assets and delivery methods

Developing strategic perspective on an existing or a new enterprise pharmacy opportunity (e.g. high-potential products and services) including sizing and assessing the markets identifying risks/benefits of opportunities and recommending clinical growth strategies

Partnering with our technology teams to implement novel solutions that enable our pharmacy teams to better serve our patients and managing the ongoing success of these solutions

Define success metrics measurement frameworks and outcomes validation plans before program launch to ensure impact can be accurately assessed.

Develop evidence packages that demonstrate clinical operational and financial value for internal stakeholders clients and prospective partners.

Lead pilot evaluation activities generating credible proof points that support program scaling commercialization and client growth.

Developing a story and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team

Leading and motivating a team of junior colleagues by setting direction and prioritizing work developing skills and competencies needed to succeed and ensuring deliverables and timelines are met

Scoping and managing quantitative analyses that will yield critical answers to the questions at hand or providing feedback to a junior team member

Morphing between the role of player or coach depending on what is needed at that time to accomplish results with an emphasis on coach

Required Qualifications

5 years of experience in healthcare strategy management consulting healthcare technology health management product management product or business development

2 years of experience leading and developing colleagues

3 years of experience in business case development building strategic roadmaps and/or bringing technology solutions to life

Travel - Ability to travel up to 10% of time on an as needed basis

Education

Bachelors degree required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.