Senior Manager, Membership Support

Sams Club is looking for a Senior Manager Member Experience Strategy & Insights to turn member feedback into enterprise action. This role will translate Member Experience (MX) Score drivers VOMM / Feedback360 insights and weekly member signals into clear priorities measurable initiatives and cross-functional action plans. The role partners across Membership Product Operations eCommerce Merchandising Member Support and Analytics to reduce friction improve the member experience and strengthen renewal outcomes. The ideal candidate is a strategic operator who can connect member pain points to business impact and drive accountability across teams.

About the team:

The Membership organization is dedicated to creating a self-sustaining membership that saves time and money while providing seamless shopping experiences anytime anywhere. Focused on strategic priorities the team drives member value renewal growth AI-enhanced productivity and improved Member & Associate Experience. It develops management systems linking key initiatives KPIs and operating rhythms to ensure consistent execution. This role supports translating member feedback into actionable plans with clear ownership and measurable results collaborating across functions to enhance membership performance and deliver data-driven insights that advance strategic goals.

• Translate weekly member feedback MX drivers VOMM / Feedback360 insights and operational signals into prioritized business actions.
• Partner with cross-functional teams to define root causes initiative owners expected impact timelines dependencies and roadblocks.
• Help operationalize the Experience Score by connecting member pain points to renewal risk lifetime value and business performance.
• Identify emerging member friction points and proactively recommend changes to priorities roadmaps and resource focus.
• Help move the organization from reacting to member issues toward preventing them through scalable insights AI-enabled tools and stronger accountability.
• Build strong partnerships across Membership Clubs Digital Merchandising Operations Member Support and Analytics.

What youll bring:

• Strong strategy business operations customer experience or member experience background.
• Ability to translate ambiguous feedback into clear business problems structured recommendations and executable action plans.
• Comfort working with experience metrics operational KPIs financial outcomes and initiative tracking.
• Strong analytical judgment including the ability to connect member sentiment and pain points to renewal retention and lifetime value.
• Excellent cross-functional leadership skills with the ability to influence without direct authority.
• Ability to manage multiple initiatives owners dependencies and timelines in a fast-paced environment.
• Curiosity about AI automation and scalable insight generation.
• Member-first mindset and passion for removing friction from the member journey.

At Sams Club we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet!
-Health benefits include medical vision and dental coverage

-Financial benefits include 401(k) stock purchase and company-paid life insurance

-Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see - Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .
The annual salary range for this position is $90000.00 - $180000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Minimum Qualifications: Bachelors degree in business management finance marketing or related field and 3 years experience in operations marketing membership or related field OR 5 years experience in operations marketing membership or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Supervising Associates

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

2101 Se Simple Savings Dr Bentonville AR 72712-4304 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.