IT Senior Manager, Knowledge Management (KM)

Description -

Job Summary (Role Purpose)

The IT Senior Manager Knowledge Management leads the endtoend KM function owning the KM strategy and operating model and driving delivery through a balanced mix of technical enablement(platforms search AI/automation integrations analytics) and functional leadership(process governance change management stakeholder alignment). The role ensures knowledge is trusted discoverable reusable and compliant enabling business outcomes such as improved customer experience operational efficiency and workforce scalability.

Scope & Outcomes

Scopeincludes: KM strategy governance lifecycle management taxonomy/metadata standards KM tooling/platform ownership adoption programs and reporting business impact through measurable KPIs.

Primary Outcomes(examples):

• Increased search success / reduced timetoanswer and time spent hunting for information
• Higher content reuse consistency and reduced duplication of effort
• Strong governance with clear ownership review cadences and compliance readiness

Core Responsibilities (What you will own)

1) Knowledge Strategy & Vision

2) Knowledge Governance & Operating Model

3) Platforms Tools & Technology Enablement

4) Content Quality Structure & Reusability

5) CrossFunctional Leadership & Change Management

6) People Leadership & Capability Building

7) Metrics Insights & Business Impact

Technical Leadership Expectations (How you lead technically)

• Establish technical direction for KM platforms: search relevance information architecture analytics instrumentation integrations and automation patterns.
• Implement disciplined delivery workflows (intake scoped draft review approved published maintained archived).
• Ensure tooling choices and implementations are secure usable scalable and support efficient knowledge flow.
• Drive AIassisted authoring/review and metadata/tagging while maintaining sharp human accountability for accuracy and approvals.

Functional Leadership Expectations (How you lead the function)

• Own KM operating model and governance across the knowledge lifecycle (planning capture classification dissemination assessment refinement retirement)
• Build and run a sustainable content program: prioritization editorial standards review cadence and stakeholder engagement routines.
• Create training and enablement mechanisms to close knowledge gaps and drive adoption.

Required Qualifications

• 8 years in IT Knowledge Management Digital Operations or related functions including leadership of crossfunctional programs. (Suggested)
• Demonstrated experience building KM governance taxonomy and lifecycle operations.
• Handson experience owning or implementing KM platforms (content repositories search workflow automation).
• Strong stakeholder leadership: can influence across Ops Product Engineering Security/Privacy and L&D.
• Experience defining and tracking KM metrics and translating results into business outcomes.

Preferred Qualifications

• Experience with AIassisted knowledge workflows retrieval/search tuning and automation.
• Experience building front door intake models and structured review/approval pipelines at scale

Other requirements

• No sponsorship
• In office 3 days a week

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $130700 to $205200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time
with or without notice subject to applicable law.

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Schedule -

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal