Senior Manager, IT Program Management

IT Project Manager Senior Manager
Location: Must be based in New Jersey (remote)

Ready to make a difference
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart compassionate innovative and committed ICF employees tackle unprecedented challenges to benefit people businesses and governments around the globe. We believe in collaboration mutual respect open communication and opportunity for growth.

The Senior Manager IT Project Manager will lead complex IT delivery efforts across the software development lifecycle for the energy efficiency and utility sectors. This role is responsible for establishing operational objectives directing project teams managing delivery performance and ensuring technology solutions support client contract and business objectives.

The Senior Manager will provide leadership to project managers business analysts technologists vendors subcontractors and cross-functional delivery teams. This individual will serve as a senior delivery leader trusted client partner and subject matter expert in IT project execution system implementation governance risk management and operational improvement.

This role requires the ability to operate with significant independence influence across functional areas manage complex client and vendor relationships and ensure adherence to scope schedule budget staffing quality and performance expectations.

Why you will love working here:

• Quality of life: Flexible workplace arrangements and work-life balance
• Investment in the community: Donation matching and volunteer opportunities
• Investment in you: Tuition reimbursement access to professional development resources 401k matching Employee Stock Purchase Plan
• And many many more: Ask your recruiter for more details.

What you will be doing:

• Lead end-to-end delivery of complex IT projects programs and operational workstreams within the energy efficiency and utility sectors.
• Establish operational objectives work plans delivery priorities staffing plans and performance expectations for project teams.
• Provide leadership to managers business analysts technologists vendors subcontractors and cross-functional teams responsible for technology delivery.
• Own project and portfolio execution across scope schedule budget risk quality communications change control and stakeholder management.
• Serve as a senior escalation point for complex delivery issues competing priorities client concerns vendor challenges and cross-functional dependencies.
• Develop methods techniques metrics and evaluation criteria to measure project performance team effectiveness risk exposure and delivery outcomes.
• Partner with client stakeholders ICF leadership subject matter experts and delivery teams to define business needs shape expectations and drive technology-enabled solutions.
• Influence decision-making across functional areas client teams vendors and internal leadership to achieve program and business objectives.
• Identify project risks financial risks operational risks and delivery barriers. Develop mitigation strategies and response plans.
• Provide strategic direction on IT governance system documentation requirements management testing implementation planning release readiness and post-launch stabilization.
• Lead continuous improvement efforts that strengthen delivery processes increase operational efficiency improve quality and reduce delivery risk.
• Support business growth by identifying opportunities to expand ICFs capabilities improve client service strengthen delivery models and support proposal or contract-related activities as needed.
• Proactively escalate risks ensure project budgets are being tracked and monitored
• Assist in the preparation of proposal content and pricing.
• Assist IT Director in developing accurate projections of revenue forecasts estimated profitability and estimated margins.
• Manage a team of analysts with responsibilities over employee development retention and onboarding.
• Assist the IT Director in hiring and training new team members.
• Identify opportunities for expanded work with existing clients as well as cross selling opportunities.
• Mentor coach and develop team members including managers senior analysts and individual contributors to support professional growth and expanded responsibilities.
• Foster an inclusive collaborative accountable and high-performing team culture.
• Present project status risks decisions recommendations and performance updates to client stakeholders ICF leadership vendors and cross-functional teams.

What we need you to have minimum qualifications:

• Bachelors degree in Information Systems Information Technology Business Project Management or a related field.
• 8 years of experience in IT project management technology delivery systems implementation business analysis or related consulting delivery.
• 5 years of experience leading complex IT projects programs or portfolios with responsibility for scope schedule budget risk quality and stakeholder management.
• 3 years of experience managing or leading teams including project managers business analysts technologists vendors subcontractors or cross-functional delivery resources.
• Experience leading software development lifecycle activities including requirements design development coordination testing issue tracking implementation release readiness and post-launch support.
• Experience using project management tools such as Jira Smartsheet Microsoft Project or similar platforms.
• Proficiency with Microsoft Office applications including Excel PowerPoint Visio and SharePoint.

What we would like you to have:

• Experience in the utility energy and/or energy efficiency sectors.
• Experience managing technology delivery across multiple systems vendors subcontractors and client stakeholder groups.
• Experience leading or supporting proposal activities contract management financial performance tracking client service strategy or business growth initiatives.
• Strong ability to influence decisions across functional teams client organizations vendors and internal leadership.
• Strong leadership skills with experience developing high-performing teams mentoring staff and supporting managers or senior individual contributors.
• Comprehensive knowledge of project management tools and methodologies including Jira Smartsheet Microsoft Project or similar platforms.
• Comprehensive knowledge of Microsoft Office products including Excel Visio PowerPoint and SharePoint.
• Experience developing and governing standard project documentation including requirements specifications use cases design specifications test plans test scripts implementation plans status reports risk logs and decision records.
• Experience with content management systems user roles configuration workflows and content editing.
• Experience with business intelligence reporting data quality system data dashboards or analytics.
• Ability to balance competing priorities across multiple projects teams deadlines and stakeholder groups.
• Ability to provide strong direction to project teams while maintaining accountability for scope budget schedule quality and delivery outcomes.
• Ability to communicate with impact through executive-ready presentations client-facing updates written recommendations and decision materials.
• Ability to lead blended teams of ICF staff client staff subcontractors and vendors.
• Ability to challenge assumptions sponsor change improve delivery processes and implement practical solutions to complex business and technology problems.

Professional Skills:

• Demonstrated experience establishing project plans delivery governance performance metrics budgets schedules staffing plans and operational work plans.
• Demonstrated consulting experience including client-facing delivery stakeholder management executive communication and expectation management.
• Experience identifying managing and escalating project risks financial risks scope changes dependencies and delivery barriers.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: