Senior Manager, IT Delivery – Enterprise Communications & Agentic AI Platforms

Leads the strategy delivery and ongoing evolution of enterprise technology platforms that drive client engagement operational excellence and AI-powered innovation. Responsible for defining vision roadmap and execution across transactional communications and Agentic AI capabilities while leading high-performing product and engineering teams. Partners with business and technology stakeholders to deliver scalable secure and customer-focused solutions that generate measurable business value.

Responsibilities:

• Defines and executes technology strategy roadmaps and investment priorities aligned to enterprise and business objectives.

• Partners with business digital marketing operations and technology leaders to identify opportunities for innovation and transformation.

• Serves as a trusted advisor to senior stakeholders on customer engagement technologies platform strategy and AI-enabled solutions.

• Promotes a product-centric culture focused on business outcomes customer value and continuous improvement.

• Leads multiple product and engineering teams responsible for enterprise communication and AI platform capabilities.

• Drives delivery of scalable resilient and secure solutions leveraging Salesforce Marketing Cloud AWS enterprise data platforms and modern AI technologies.

• Oversees platform modernization initiatives that improve customer engagement personalization automation and operational efficiency.

• Establishes priorities manages funding and resources and ensures successful execution of strategic initiatives.

• Monitors business outcomes delivery metrics and platform performance to inform investment and roadmap decisions.

• Leads the development and adoption of enterprise AI capabilities including Generative AI and Agentic AI solutions.

• Partners with product and business leaders to identify and prioritize high-value AI use cases that improve productivity and business outcomes.

• Drives responsible AI practices governance standards and scalable platform adoption across the organization.

• Builds leads and develops high-performing teams of product managers engineers architects and technical leaders.

• Fosters an environment of collaboration innovation accountability and continuous learning.

• Develops organizational capabilities across cloud engineering digital platforms marketing technology and AI solutions.

• Coaches leaders and team members while promoting engineering excellence and operational discipline.

Qualifications:

• Undergraduate degree in Computer Science Information Systems Engineering or a related field or an equivalent combination of training and experience.

• Ten or more years of experience leading the delivery of enterprise-scale technology solutions.

• Five or more years of people leadership experience managing technical engineering or product teams.

• Experience leading Agile product delivery organizations and cross-functional teams.

• Experience delivering customer engagement digital platform cloud or enterprise technology solutions.

• Knowledge of cloud technologies modern software delivery practices and AI-enabled platforms.

• Strong stakeholder management communication and executive presentation skills.

• Demonstrated ability to balance strategic vision with operational execution and delivery excellence.

Additional Qualifications:

• Experience with Salesforce Marketing Cloud customer engagement platforms personalization technologies or marketing technology ecosystems.

• Experience leading cloud-based solutions and platforms leveraging AWS.

• Experience delivering Generative AI Agentic AI intelligent automation or enterprise AI platforms.

• Familiarity with AWS Bedrock large language model (LLM) technologies and AI orchestration frameworks.

• AWS Salesforce AI or related industry certifications.

• Experience driving large-scale platform modernization and digital transformation initiatives.