Senior Manager, Human Resources & Employee Relations

Location: Westlake Ohio
Schedule: Full Time Onsite (Monday through Friday)
Salary Range: $57600 to $72000 annually

Achievement Centers for Children (ACC) is a Cleveland-area nonprofit organization dedicated to helping children and young adults with disabilities and their families achieve and thrive. Through education therapy recreation family support and community-based services we empower individuals to reach their fullest potential while strengthening families and communities throughout Northeast Ohio.

Our work is guided by our core values of compassion accountability inclusion collaboration and excellence.

Achievement Centers for Children is seeking an experienced and collaborative Human Resources professional to serve as our Senior Manager Human Resources & Employee Relations.

Reporting to the Chief Human ResourcesOfficer this position serves as the lead Human Resources operations partner for the organization and is responsible for overseeing employee relations payroll administration benefits administration compliance policy governance performance management support employee engagement and HR operations.

The Senior Manager will partner closely with leaders across the organization to support a positive workplace culture ensure compliance with employment laws and regulatory requirements address employee relations matters and deliver exceptional HR service to employees and managers. This position directly supervises the Human Resources Coordinator and plays a key role in developing and improving HR processes systems and service delivery standards.

The ideal candidate is a hands-on HR professional who thrives in a mission-driven environment possesses strong employee relations expertise and is passionate about creating positive employee experiences while supporting organizational effectiveness.

• Oversee daily Human Resources operations and employee support services.
• Ensure accurate and timely administration of HR programs policies and procedures.
• Develop and maintain HR processes SOPs workflows and service standards.
• Monitor HR metrics and workforce data to support informed decision-making.
• Identify opportunities to improve efficiency compliance and employee experience.

• Oversee end-to-end payroll administration through Paylocity including regular and off-cycle payroll processing.
• Ensure payroll accuracy compliance reconciliations and audit readiness.
• Manage employee benefits administration including enrollments qualifying life events eligibility reviews and employee support.
• Partner with brokers carriers and vendors to resolve issues and maintain service standards.
• Support annual benefits renewal and open enrollment activities.

• Receive investigate and resolve employee relations concerns in a timely and professional manner.
• Conduct workplace investigations document findings and provide recommendations.
• Coach leaders on policy interpretation employee relations matters corrective action and performance management.
• Support employee engagement initiatives and foster a positive workplace culture.
• Promote consistency fairness and accountability across the organization.

• Maintain compliance with federal state and local employment laws and regulations.
• Support compliance requirements related to DODD ODJFS ODE Medicaid-funded services and other applicable agencies.
• Recommend policy updates and support implementation of HR programs and initiatives.
• Maintain accurate employee records documentation and audit readiness.
• Assist with regulatory reporting audits and compliance reviews.

• Partner with leaders to address performance concerns and support employee development.
• Assist with annual and mid-year performance review processes.
• Promote consistent performance expectations and accountability practices.
• Support workforce planning retention efforts and employee development initiatives.

• Supervise and coach the Human Resources personnel.
• Provide guidance training and support to ensure consistent service delivery.
• Foster a collaborative responsive and customer-focused HR team environment.

• Bachelors degree in Human Resources Business Administration Organizational Leadership or a related field required.

• Five to eight years of progressive Human Resources experience.
• Experience in employee relations workplace investigations payroll administration benefits administration and performance management.
• Minimum three years of payroll processing experience.
• Experience developing HR policies procedures and process improvements.
• Previous experience supervising coaching or mentoring staff preferred.
• Experience in nonprofit healthcare education behavioral health or social services organizations preferred.

• SHRM-CP SHRM-SCP PHR or comparable certification preferred.

• Experience with Paylocity or comparable HRIS payroll and timekeeping systems.
• Strong Microsoft Excel Word and PowerPoint skills.
• Ability to create reports dashboards and process documentation.

• Strong employee relations and conflict-resolution skills.
• Excellent judgment discretion and confidentiality.
• Strong communication and relationship-building abilities.
• Ability to manage multiple priorities and deadlines.
• Commitment to customer service and continuous improvement.
• Ability to influence and coach leaders across all levels of the organization.

At Achievement Centers for Children your work directly impacts children adults and families throughout Northeast Ohio. Youll join a mission-driven organization committed to creating opportunities removing barriers and helping individuals achieve their fullest potential.

If youre passionate about people service and making a difference wed love to hear from you.