Senior Manager, Healthcare Payer

Are you ready to make an impact

West Monroe is seeking aSenior Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities develop clear roadmaps and deliver measurable improvements in outcomes. As a Senior Manager you will serve as a trusted client service leader responsible for leading large complex transformation engagements growing strategic client relationships originating new business opportunities and developing high-performing consulting teams. You will play a pivotal role in shaping client strategy expanding our healthcare practice and mentoring the next generation of leaders at West Monroe.

• Lead large complex healthcare transformation engagements overseeing scope budget staffing profitability delivery quality and overall engagement performance
• Serve as a trusted advisor to executive client stakeholders helping organizations solve complex operational technology and business challenges
• Develop strategic transformation roadmaps and guide clients through organizational process and technology change initiatives
• Lead multidisciplinary consulting teams across multiple concurrent engagements while ensuring exceptional client outcomes and delivery excellence
• Oversee engagement governance executive communications and steering committee meetings while proactively managing risks and resolving complex delivery challenges
• Apply deep healthcare industry expertise to help clients improve performance accelerate transformation and deliver measurable business value
• Ensure compliance with quality assurance legal and risk management standards across all engagements
• Leverage AI tools to improve delivery quality accelerate project execution and create greater value for clients

• Serve as the primary relationship leader for strategic healthcare clients identifying opportunities to deepen partnerships and expand West Monroes impact
• Originate new business opportunities within existing accounts while supporting growth into new client organizations
• Lead pursuit strategy proposal development executive presentations and contract negotiations for new work change orders and engagement extensions
• Build long-term executive relationships that position West Monroe as a trusted advisor across the healthcare ecosystem
• Represent West Monroe through industry events conferences networking and thought leadership activities

• Mentor coach and develop consultants managers and emerging leaders while serving as a Career Advisor
• Lead recruiting efforts and help attract interview and retain top consulting talent
• Develop new healthcare offerings reusable assets methodologies and delivery frameworks that strengthen practice capabilities
• Drive continuous improvement across the Healthcare Practice by identifying new service offerings and innovative delivery approaches
• Foster an inclusive collaborative culture through active participation in practice initiatives leadership activities and community-building efforts

• Bachelors degree or equivalent experience required; advanced degree (MBA MHA MPH or similar) preferred
• 8 years of consulting experience working directly with healthcare clients including experience leading large complex client engagements
• Deep understanding of healthcare payer and/or dental plan operations strategy and transformation
• Demonstrated success leading enterprise transformation initiatives involving organizational transformation operating model redesign process improvement technology implementation or product development
• Proven experience managing engagement financials staffing profitability and delivery across multiple concurrent engagements
• Experience serving as a trusted advisor to executive and C-suite client stakeholders
• Demonstrated success originating new business expanding existing client accounts and leading pursuit activities
• Experience developing consulting offerings methodologies and reusable assets
• Strong people leadership experience including coaching career development performance management and team building
• Exceptional executive communication presentation and relationship management skills
• Strong strategic thinking problem-solving and organizational skills
• Ability to travel to client sites (3050%)
• A commitment to inclusion and diversity and openness to new ideas and perspectives

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.