Senior Manager, Global Security Operations Center

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We are searching for the best talent for a Senior Manager Global Security Operations Center. This position must be based out of New Brunswick NJ and on-site 4 days/week.

Purpose: The Senior Manager Global Security Operations Center (GSOC) is a critical leadership role responsible for advancing Johnson & Johnsons commitment to protecting our people assets operations and reputation across a dynamic global risk environment. This role will guide the GSOCs daily performance operational readiness and continuous improvement by ensuring 24/7 security monitoring incident detection escalation traveler support mass notification coordination and crisis response are delivered with consistency professionalism and operational excellence.

Guided by Our J&J Credo the GSOC Senior Manager will connect internal partners and external providers to deliver integrated intelligence-led security operations that enable timely decision-making strengthen enterprise resilience and support a safe and secure environment for the global enterprise.

You will be responsible for:

• Lead and optimize global GSOC operations to deliver intelligence-led risk-based security services that protect J&J people assets operations products and reputation.
• Develop operational roadmaps and governance routines aligned to enterprise risk crisis management travel security and business continuity priorities.
• Standardize SOPs playbooks KPIs SLAs escalation protocols and process controls across GSOC RSOC and LSOC interfaces.
• Oversee 24/7 monitoring incident triage escalation mass notification support traveler accountability and response coordination.
• Partner across Global Security Regional Security Facilities Management EHS HR ISRM Communications Executive Protection Supply Chain Security technology teams and external providers to enable unified response.
• Manage vendors and service providers through clear expectations performance measures governance routines and corrective-action tracking.
• Use data after-action reviews root-cause analysis Lean principles and lessons learned to simplify processes and improve response effectiveness.
• Deliver operational reviews trend analysis dashboards and executive-ready reporting that translate GSOC activity into actionable insights.
• Build and coach a high-performing GSOC team grounded in ownership sound judgment J&J Direct communication inclusion innovation and accountability.
• Advance GSOC transformation through automation platform integration redundancy and scalable future-state capabilities.

Qualifications/Requirements:

• Bachelors degree is required preferably in Security Management Criminal Justice Risk Management Emergency Management Business Administration or a related field.
• Minimum of 5 years of progressive experience in security operations GSOC/RSOC operations command center management incident response protective services emergency management military law enforcement or a related operational risk environment.
• Experience leading people and shift-based or 24/7 operations with a strong focus on talent development service quality performance management and accountability.
• Strong knowledge of incident monitoring threat assessment triage escalation crisis response traveler accountability mass notification and coordinated response protocols.
• Experience developing and improving SOPs playbooks SLAs KPIs dashboards after-action reviews and process controls that support consistent auditable execution.
• Ability to work effectively in a complex matrixed global organization and partner across security facilities EHS HR ISRM communications technology supply chain and external providers.
• Strong judgment analytical thinking problem-solving attention to detail and ability to make timely decisions in dynamic operational environments.
• Excellent written verbal and executive-level communication skills including concise reporting stakeholder briefings and professional communication during critical incidents.
• Experience with security technologies such as video surveillance access control alarm monitoring threat intelligence mass notification case management systems and Microsoft 365.
• Masters degree in Security Management Business Administration Organizational Leadership Risk Management Emergency Management or a related field preferred.
• Experience in healthcare pharmaceutical life sciences manufacturing research and development or another highly regulated global industry preferred.
• Experience applying Lean Six Sigma root-cause analysis after-action review or other continuous improvement methodologies to simplify processes and improve operational outcomes preferred.
• Professional certification such as Certified Protection Professional (CPP) Physical Security Professional (PSP) Professional Certified Investigator (PCI) Associate Protection Professional (APP) Project Management Professional (PMP) Certified Business Continuity Professional (CBCP) or equivalent credential preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

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Senior Manager