Senior Manager, ETMO Transformation Delivery

At Universal Creative we design develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas our team pushes us beyond the boundaries of whats possible to achieve the extraordinary. Together were creating a Universe of fun always ensuring the next thing we do is better than the last thing we did.

JOB SUMMARY:

The Senior Manager ETMO Transformation Delivery is a transformation leader who ensures strategy translates into real sustained change across Universal Creative. This role serves as a key point of coordination across enterprise transformation efforts driving disciplined execution enabling adoption and ensuring long-term sustainment of strategic initiatives.

This role is not technology-delivery focused but instead centers on enterprise transformation across business operational and organizational domains within Universal Creative. Partnering across functions the Senior Manager leads complex initiatives from intake through execution and sustainment managing interdependencies driving alignment and ensuring initiatives deliver intended business operational and organizational outcomes.

Success in this role requires strong program and project management expertise change leadership and executive communication along with the ability to influence and align senior stakeholders without direct authority. The Senior Manager brings structure to governance prioritization and benefits realization while driving organizational readiness adoption and post-implementation sustainment. This role also helps build repeatable transformation capabilities tools and ways of working across the enterprise.

MAJOR RESPONSIBILITIES:

• Initiative Execution & Delivery
  • Lead end-to-end execution of enterprise transformation initiatives ensuring alignment to scope schedule budget value commitments and Universal Creative transformation priorities.
  • Establish and drive disciplined governance intake and prioritization processes including clear decision rights and escalation frameworks to enable efficient cross-functional execution.
  • Proactively manage risks issues and interdependencies removing roadblocks and sequencing work to maintain momentum and delivery confidence.
  • Ensure successful transition to business-as-usual and long-term sustainment embedding new processes behaviors and accountabilities so change is adopted and durable.
  • Drive organizational readiness and adoption ensuring stakeholder impacts communications training and engagement strategies are embedded in delivery (in partnership with Change Management).
• Team Leadership & Cross-Functional Collaboration
  • Partner across business and enabling functions to drive alignment accountability and execution without direct authority.
  • Facilitate senior-level alignment and decision-making synthesizing complex inputs clarifying tradeoffs and recommending actionable paths forward.
  • Coach Initiative and Milestone Owners to strengthen execution discipline accountability and continuous improvement.
  • Assess stakeholder impacts and organizational readiness proactively identifying resistance points and driving strategies that enable adoption and long-term ownership.
  • Reinforce desired ways of working and organizational behaviors helping connect transformation efforts to broader enterprise priorities (e.g. Org Health).
• Project & Vendor Management
  • Develop SOWs manage contracts and oversee vendors/integrators.
  • Lead technical reviews FAT/SAT and commissioning activities.
  • Ensure deliverables meet Universal standards and specifications.
• Performance & Value Delivery
  
  • Partner with Initiative Owners to define clear success metrics KPIs baseline performance and financial/operational value targets.
  • Provide transparent decision-ready reporting to senior leadership on progress risks dependencies and value realization.
  • Own post-implementation validation of outcomes ensuring initiatives deliver intended value and are sustained over time; identify gaps and drive corrective actions as needed.
• Planning Governance & Resourcing
  • Drive integrated planning road mapping and sequencing of initiatives ensuring alignment across workstreams and enterprise priorities.
  • Assess and address capacity constraints capability gaps and operating model improvements aligning resources and ways of working to support successful delivery and sustainment.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Performs other duties as assigned.

ADDITIONAL INFORMATION:

Preferred: PMP Lean Six Sigma Agile (CSM) or other relevant certifications. Strong program and project management skills with the ability to coordinate multiple priorities interdependencies and stakeholders in a fast-paced environment. Proven ability to build and maintain collaborative relationships with stakeholders at all levels fostering trust alignment and accountability across functions. Excellent communication and presentation skills including the ability to distill complex issues into clear decision-ready materials for senior leadership. Strong problem-solving analytical and decision-making skills with the ability to identify risks assess tradeoffs and recommend corrective actions. Strong financial and operational acumen to define success metrics monitor benefits realization and ensure initiatives deliver measurable value. Ability to support change adoption by assessing impacts promoting readiness and partnering effectively on communications training and sustainment activities.

EDUCATION:

Bachelors degree in Business Administration Management Technology or related field required. MBA or advanced degree preferred. PMP Lean Six Sigma Agile (CSM) or other relevant certifications preferred.

EXPERIENCE:

7 years of progressive experience in transformation program management change management or large-scale initiative delivery; or equivalent combination of education and experience. Demonstrated track record of coordinating complex cross-functional initiatives in large organizations including governance prioritization dependency management and executive reporting. Experience driving organizational readiness stakeholder alignment performance tracking and post-implementation sustainment of strategic initiatives. Proficiency with delivery and improvement methodologies preferred (Agile Lean Six Sigma PMI frameworks) as well as experience with benefits realization and operating model/process improvement.

Your talent skills and experience will be rewarded with a competitive compensation package.