Senior Manager, Driverless Operating Model

Waabis Commercial Product team defines and delivers the end-to-end commercial product that makes autonomous trucking deployable scalable and valuable to customers. We sit between autonomy operations sales and customers turning driverless capability into a real-world product that can be launched sold operated and scaled.

We are hiring a commercially minded operationally pragmatic Senior Manager to define how driverless trucking works as a scalable commercial service.

You will own the design and evolution of Waabis driverless operating model across the full Life of a Load with a particular focus on our Driver-as-a-Service model where customers own and operate their trucks while Waabi provides the autonomous Driver and supporting services.

This is a role for someone who enjoys broad ownership navigating complex operational challenges and getting into the details of how things actually work. Youll help answer some of the most important questions in commercializing driverless trucking: How should the service work What should Waabi own versus the customer What happens when things dont go according to plan And how do we build a model that delivers a reliable customer experience while scaling economically

A central part of the role is Mission Control Waabis 24/7 control room that oversees driverless activity on the road. Mission Control monitors operating conditions including weather traffic and road conditions and provides remote assistance to Waabi Driver trucks in the field.

While Operations owns the day-to-day execution of Mission Control you will own the commercial product requirements and capabilities that enable it to support safe reliable and scalable driverless operations. You will help shape its long-term operating architecture including the capabilities capacity and systems needed as the fleet grows.

You will also define the requirements for off-nominal response: how the system people and supporting services work together when a load deviates from its planned execution. This includes everything from remote assistance and roadside service to vehicle recovery and first-responder interactions.

Your work will help establish the foundation for how driverless trucking operates commercially not just for our first deployments but for thousands of trucks operating across a national network.

Youll own the commercial operating model and help drive the decisions that turn autonomous driving capability into a reliable scalable transportation service.

• Life of a Load: Define the end-to-end operating model from a customers load order through delivery. Establish the workflows handoffs responsibilities and supporting services required across Waabi customers and ecosystem partners. Determine what Waabi should provide what customers should own and how those responsibilities evolve as the service scales.

• Mission Control: Define the commercial requirements and roadmap for Mission Control including operational domain monitoring remote assistance exception handling and customer communications. Work with software product operations and technical teams to determine which capabilities are needed for initial deployments and how they should evolve to support a growing fleet.

• Off-Nominal Operations: Define how the service responds when a load deviates from its plan including vehicle breakdowns road closures unexpected operating conditions and other disruptions. Establish the service requirements responsibility boundaries and escalation models working with Operations Systems and Safety to develop executable response protocols.

• Roadside Services and Recovery: Define the third-party services and capabilities needed to support driverless trucks on the road including roadside assistance towing recovery and first-responder coordination. Determine appropriate service coverage response expectations partner responsibilities and the tradeoffs between service quality cost and scalability.

• Customer Service Experience: Define what customers see do and expect throughout the Life of a Load. Establish service visibility communication support and resolution requirements. Partner with Account Management to define service commitments that are commercially compelling and operationally achievable.

• Commercial Scalability: Turn early deployment solutions into repeatable scalable capabilities. Make practical tradeoffs between customer experience reliability operational complexity and cost. Help establish an operating model that can expand across customers corridors and fleet sizes without requiring a proportional increase in human support.

Success means Waabis driverless service works as a product: it scales it holds up commercially and customers trust it.

You will have:

• Established a clear Life of a Load operating model for Driver-as-a-Service aligned across Operations Safety Autonomy Engineering and Account Management with defined responsibilities service requirements costs and outstanding decisions.

• Enabled driverless launch readiness by defining the commercial requirements for off-nominal response roadside services recovery and customer support and working with Operations and Safety to ensure the necessary capabilities and protocols are in place.

• Built a Mission Control product roadmap that identifies the capabilities required for launch and scale with clear priorities for Engineering and a path toward improving operational efficiency as the fleet grows.

• Created a clear and reliable customer service experience where customers understand what Waabi provides what they are responsible for and how issues are communicated and resolved.

• Established a scalable commercial service model with visibility into support costs operational dependencies and the capabilities needed to improve unit economics as deployments expand.

There is no single path to this role and many strong candidates will not come from autonomous trucking. Were particularly interested in people who have built launched or scaled complex services where technology and physical operations come together.

Relevant backgrounds include:

• Commercialization and Business Operations: Youve helped bring a new technology or service to market designing the operating model customer experience and supporting capabilities needed to make it commercially viable.

• Transportation and Logistics: Youve designed or transformed how transportation services operate with firsthand experience in dispatch service delivery exception management and operational economics.

• Fleet Technology and Services: Youve introduced new technologies into complex fleet operations connecting vehicles technology providers customers and service partners.

• Autonomous Systems and Robotics: Youve helped design or commercialize autonomous services including the human support remote operations and exception management required to operate reliably.

Whatever your background youve built or materially redesigned an operation rather than only run one. You bring strong commercial judgment enjoy solving messy real-world problems and care as much about whether a solution makes economic sense as whether it works.

• 8 years of experience in commercial product management business operations commercialization or related roles with meaningful experience in technology-enabled physical-world businesses such as transportation logistics fleet services robotics industrial operations or field services.

• Demonstrated experience designing launching or scaling complex operational services that bring together technology physical assets people customers and external partners.

• Strong commercial judgment and a practical approach to problem-solving. You understand how to balance customer needs operational feasibility cost and scalability.

• Demonstrated ability to take ambiguous cross-functional problems establish a clear direction make decisions and drive solutions through implementation.

• Ability to work effectively across Product Engineering Operations and commercial teams influencing decisions without direct authority.

• Comfortable working at both strategic and tactical levels from defining a long-term operating model to working through the details of an individual customer workflow or operational exception.

• Excellent written and verbal communication skills with the ability to simplify complex problems articulate tradeoffs and drive alignment.

Preferred Qualifications

• Experience taking a new technology-enabled product or service from initial concept or pilot through commercial launch and scale ideally in an early-stage or rapidly growing company.

• Experience designing and scaling customer-facing services including service-level commitments support models operational responsibilities and exception management.

• Experience in transportation logistics fleet operations or other businesses involving complex physical operations and distributed assets.

• Experience developing and managing third-party service ecosystems including partner selection contracting service requirements and performance management.

• Experience working with Product and Engineering teams to translate operational needs into technical capabilities and influence product roadmaps.

• Familiarity with autonomous systems remote assistance fleet response safety-critical operations or other human-in-the-loop operational environments.