Senior Manager, Digital Health Products

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact on the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

As Senior Manager Digital Health you will play a critical role in creating digital products that continuously improve our relationship with Alcon customers consumers and sales associates. You will shape and deliver digital products that connect and streamline customer workflows across Ophthalmic Clinics and Ambulatory Surgery Centers (ASCs). You will be accountable for identifying products and solutions that improve the customers experience while ensuring solutions deliver measurable value to end users practices and Alcon.

In this role a typical day will include:

• Owns product roadmap backlog and delivery across a defined product module or capability including end-to-end processes
• Translates customer and business needs into clear prioritized solutions
• Drives cross-functional collaboration across engineering design and business stakeholders
• Connects stakeholders in Clinics and ASCs and provides data connectivity across roles and responsibilities
• Applies data and insights to inform decisions and optimize product performance
• Manages dependencies risks and trade-offs across a broader scope
• Communicates direction priorities and outcomes clearly to stakeholders
• Mentors peers and contributes to team capability development

Key Performance Indicators

• Value generated via Connected Customer Flow measured by Customer adoption & utilization.
• Delivery of product development according to the deployment roadmap.
• Quality and timeliness of requirements
• Availability of definition-ready stories for 2 sprints ahead

Impact to Organization

• Value generated via Connected Customer Flow measured by Customer adoption & utilization.
• Delivery of product development according to the deployment roadmap.
• Elevate team and product quality to maximize customer value

Competency Profile

• Strong collaboration and organizational skills; able to influence delivery and outcomes.
• Solid knowledge of JIRA Agile and Scrum practices.
• Strong understanding of digital products domains and customer journeys.
• Ability to learn industry trends and user needs quickly.
• Experience balancing trade-offs across teams to manage dependencies risks and delivery across a broader scope.
• Strong communication skills with ability to present complex messages and trade-offs
• Ability to navigate complexity and ambiguity to translate business needs into clear actionable product requirements.
• Strong problem-solving ability with a mindset for asking questions and uncovering root causes.
• Open collaborative and respectful approach to teamwork.
• Creative and comfortable challenging norms to suggest new solutions.
• Thrives in an environment of transparency trust and experimentation.

What You Will Bring to Alcon:

• Bachelors Degree or Equivalent years of directly related experience (or high school15 yrs; Assoc.11 yrs; M.S.4 yrs; PhD3 yrs)
• The ability to fluently read write understand and communicate in English
• 7 Years of Relevant Experience

Preferred Qualifications:

• Minimum of 3-7 years of experience in product management digital health or related technology roles with demonstrated ownership of complex customerfacing products.
• Strong project execution and delivery leadership
• Effective stakeholder management across functions including engineering teams business analysts and designers
• Experience translating customer needs into product requirements delivering solutions that drive adoption and value with a passion for improving customer experiences through digital innovation.
• Solid business acumen and analytical thinking skills
• Creative mindset with the ability to suggest new ideas and appropriate risks.

How You Can Thrive at Alcon:

• See your career like never before with focused growth and development opportunities
• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
• Alcon provides robust benefits package including health life retirement flexible time off and much more!

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.