Senior Manager Customer Success

InMobi Advertisingis a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150 countries and turns real-time context into business outcomes delivering results grounded in privacy-first principles. Trusted by 30000 brands and leading publishers InMobi is where intelligence creativity and accountability converge. By combining lock screens apps TVs and the open web with AI and machine learning we deliver receptive attention precise personalization and measurable impact.

Through Glance AIwe are shaping AI Commerce reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology Glance AI transforms every screen into a gateway for instant personal and joyful discovery. Spanning diverse categories such as fashion beauty travel accessories home décor pets and beyond Glance AI delivers deeply personalized shopping rich first-party data and unparalleled consumer access it harnesses InMobis global scale insights and targeting capabilities to create high impact performance driven shopping journeys for brands worldwide.

Recognized as a Great Place to Work and by MIT Technology Review Fast Companys Top 10 Innovators and more InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank Kleiner Perkins and Sherpalo Ventures InMobi has offices across San Mateo New York London Singapore Tokyo Seoul Jakarta Bengaluru and beyond.

AtInMobi Advertising youll have the opportunity to shape how billions of users connect with content commerce and brands worldwide. To learn more visit

Overview of the Role:

Were growing our Accelerate team and looking for a Senior Manager - Customer Success to help our partners thrive on one of the most powerful platforms in digital marketing today.

Accelerate is an omni-platform digital marketing operating system that allows partners to launch self-serve campaigns in minutes across the most popular sites at unprecedented scale and speed all from a single sign-on this role youll bring a deep understanding of the digital marketing and media ecosystem across agencies brands e-tailers and media and technology companies.

As a Senior Manager - Customer Success youll serve as a trusted advisor to our partners guiding them through the full onboarding cycle training and scale-up. Youre passionate about nurturing relationships and genuinely customer-obsessed someone who proactively identifies opportunities to optimize partner performance and maximize platform value. Youre a builder at heart who thrives in entrepreneurial environments adapts quickly to shifting priorities and brings a natural curiosity and problem-solving mindset to everything you do.

Youll work closely and regularly with our Product Marketing Product Tech Legal and Sales teams all with the shared goal of making every partners experience with Accelerate a success. Youll also maintain a consistent channel of communication with partners keeping them informed of new product releases performance updates and quarterly business reviews.

The Impact Youll Make:

• Own the end-to-end customer onboarding experience providing technical guidance helping partners understand how to best leverage platform features and scaling accounts post-integration.
• Maintain a close eye on integration quality and platform performance proactively identifying and resolving issues for partners through regular check-ins and ongoing communication.
• Act as the primary point of contact for troubleshooting platform-related queries and issue resolution.
• Serve as a product expert and trusted advisor guiding customers through setup adoption and scaling of the platform translating complex technical concepts into clear actionable guidance.
• Develop and maintain best-practice documentation onboarding materials revenue optimization techniques and enablement resources.
• Coordinate closely with Product Engineering Product Marketing and Sales teams to advocate for partner needs and drive alignment.
• Manage customer communications and ongoing engagement to support retention adoption and long-term success.
• Keep partners informed of new product releases performance updates and conduct quarterly business reviews.

The Experience We Need:

• 5 years of experience in Customer Success Technical Account Management Account Management or a related field.
• Strong understanding of AdTech MarTech digital advertising or SaaS platforms with a genuine grasp of the nuances and evolving solutions within the industry ecosystem.
• Proven experience onboarding and supporting customers on technology-driven products.
• Excellent communication and stakeholder management skills with the ability to translate technical concepts into clear customer-friendly language.
• Demonstrated ability to work cross-functionally with Product and Engineering teams.
• Comfortable operating in ambiguity: you demonstrate strong ownership and accountability are deeply solutions-oriented and proactively identify and address challenges rather than waiting for direction.
• A track record of driving customer retention platform adoption and measurable long-term success.

What we build

At InMobi were building products that are redefining industries. Our ecosystem spans:

• InMobi Advertising Powering data-driven mobile marketing for the worlds leading brands
• Glance A revolutionary Gen AI-powered lockscreen & TV content platform transforming how millions discover and engage with content.
• 1Weather One of the worlds leading weather platforms delivering precise reliable and real-time weather forecasts

With deep expertise in AI mobile consumer technology and digital innovation we are home to some of the brightest minds in the industry.

What sets us apartNot just what we build. How we build it. At InMobi we balance our hunger for cutting-edge tech with a deep focus on our people - their growth well-being and potential.

At InMobi youll be surrounded by people who

• Think big and act fast:Were entrepreneurial thrive in ambiguity and love solving high-impact problems
• Are passionate fanatically driven and take immense pride in their work:We care deeply about the impact we create and continuously push our potential
• Own their outcomes:We take responsibility make bold decisions and execute with confidence
• Embrace freedom with accountability:We value autonomy and understand that trust comes with responsibility
• Believe in lifelong learning:We welcome feedback challenge ourselves to grow and arent afraid to take smart risks

Award-winning culture best-in-class benefits

Our compensation philosophy enables us to provide a competitive salary that drives high performance while balancing business needs and pay parity. Wedeterminecompensation based on a wide variety of factors including role nature of experienceskillsand location.

The base salary (fixed) pay range for this role would range from$144500 to $180225 USD(min to max of base salary pay). This salary range is applicable to our offices located in California and New York*. In addition an InMobian may also receive variable pay in the form of an annual variable bonus or quarterly variable bonus/sales incentive as deemed per policy in addition to fixed compensation.

*Our ranges may vary based on the final location or region of the roles in accordance with the geographical differentiation in pay scales in the country.

In addition to cash compensation based on the position an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore the entity employing you may elect to provide such stocks to you. Ownership of stock enables us to treat our employer company as our own and base our decisions on the companys best interest at heart. To encourage a spirit of shared ownership we grant InMobians relevant company stock(s). As you contribute to the growth of your company certain stocks may be issued to you in recognition of your contribution.

A quick snapshot of our U.S. benefits:

• Competitive salary and RSU grant (where applicable)
• High-quality medical dental and vision insurance (including company-matched HSA)
• 401(k) company match
• Generous combination of vacation time sick days special occasion time and company-wide holidays
• Substantial maternity and paternity leave benefits and a compassionate work environment
• Flexible working hours to suit everyone
• Wellness stipend for a healthier you!
• Free lunch is provided in our offices daily
• Pet-friendly work environment and robust pet insurance policy - because we love our animals!
• Employee Assistance Program (EAP)

If this sounds like the kind of team role values benefits and challenges that excite you wed love to hear from you.Go for it!

InMobi is an equal opportunity employer

InMobi is a place where everyone can grow. Howsoever you identify and whatever background you bring with you we invite you to apply if this sounds like a role that would make you excited to work.

InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The InMobi Culture

At InMobi culture isnt a buzzword; its an ethos woven by every InMobian reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values thinking big being passionate showing accountability and taking ownership with freedom guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.

Visit to better understand our benefits values and more!