Senior Manager, Customer Engineering, Iberia & Italy

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Lisbon Portugal OR Spain

About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

What you will do as a SR Manager Customer Engineering

The Manager Customer Engineering leads a team of Customer Engineers (CE) who own the full customer technical journey from initial discovery through long-term adoption retention and account expansion.

Sitting within the GTM organization and reporting to a Customer Engineering Senior Leader you will be responsible for building coaching and enabling a high-performing team of quota-carrying technologists. You will ensure your team leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design technical validation and the delivery of measurable business outcomes across the entire customer journey.

This is a player-coach role where you have the ability and willingness to step into the field and lead by example. You will manage daily forecast weekly and hire always while remaining deeply connected to the technical commercial and operational realities of the customer engineering motion.

Key Responsibilities

• Team Development & Performance: Recruit onboard coach and retain a diverse team of Customer Engineers across multiple levels. Set clear expectations conduct regular 1:1s and performance reviews and maintain a strong feedback culture that accelerates growth.
• Pipeline & Forecasting: Manage your teams opportunity pipeline forecast new business and expansion outcomes weekly and own the accuracy of your teams number. Identify risk early and coach reps on deal strategy.
• Commercial Accountability: Be accountable for your teams achievement of new business acquisition expansion adoption and consumption targets. Partner closely with Sales Customer Experience Professional Services and regional leadership on account planning and execution.
• Deal Coaching & Technical Strategy: Accompany Customer Engineers on critical customer calls QBRs discovery sessions and PoC reviews. Provide real-time coaching on architecture commercial positioning and executive communication.
• Operational Excellence: Ensure the team operates efficiently within established GTM processes (forecasting opportunity management account planning QBR cadence). Use dashboards and operational reviews to spot trends unblock friction and drive consistency.
• AI & Productivity Enablement: Champion the adoption of AI agents LLMs and automation tools across the team. Identify opportunities to reduce toil improve response quality and scale technical advisory impact.
• Cross-Functional Leadership: Serve as the voice of your team and your territory in leadership meetings. Partner with Product Engineering Support Marketing and Enablement to surface field feedback and advocate for customer and team needs.
• Culture & Values: Model Cloudflares values and build an inclusive high-performance team culture rooted in curiosity ownership and continuous improvement.

Minimum Qualifications

• Experience: 5 Years of proven experience leading quota carrying customer-facing technical teams in a SaaS cloud or infrastructure environment. Track record of hiring developing and retaining technical talent. Prior quota-carrying Solutions Engineering Customer Engineering Sales Engineering or related technical field experience is strongly preferred.
• Architectural Mindset: Ability to white-board design and articulate complex enterprise network and security architectures clearly enough to guide coaching and deal review.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Revenue Acumen: Demonstrated success owning and forecasting a revenue number preferably in an enterprise B2B SaaS or infrastructure environment. Deep understanding of enterprise sales cycles SaaS metrics ACV renewal and expansion motions.
• Leadership & Coaching: Excellent people management skills with the ability to coach technical sellers through complex deals difficult conversations and career growth. Comfortable giving direct actionable feedback.
• Communication: Exceptional written and verbal communication with the ability to influence executives peers and cross-functional teams. Capable of representing the team in executive QBRs and regional business reviews.
• AI Proficiency: Familiarity with AI-augmented workflows LLMs and automation approaches that improve team productivity. Willing to lead by example in adopting AI tools.
• Technical Fluency: We do not expect managers to be hands-on engineers across every domain. Qualified candidates will demonstrate fluency in at least two or three of the following technical areas with the ability to follow architecture discussions and coach reps:
• Internet fundamentals: Strong foundational understanding of how the Internet works including DNS HTTP(S) TCP/IP and SSL/TLS.
• Security: Foundational knowledge of security concepts such as WAF Bot Management Zero Trust SASE and threat mitigation.
• Performance: Foundational knowledge of performance concepts such as caching latency content delivery and traffic steering.
• Platform / Cloud Fluency: Hands-on experience with cloud platforms edge services APIs automation or developer tooling.

Strongly Preferred Qualifications (The Good-to-Haves)

• Cloudflare Ecosystem Expertise: Experience with Cloudflares product portfolio or familiarity with CDN security edge Zero Trust developer platform or AI workloads.
• Scaled Management Experience: Experience managing managers or teams distributed across regions and time zones.
• GTM Process Design: Track record of improving operational cadence enablement and forecasting discipline within a fast-growing technical sales organization.
• Regulatory Knowledge: Understanding of compliance frameworks such as PCI DSS HIPAA SOC 2 GDPR or FedRAMP.
• Hyperscaler / Digital Native Background: Talent coming out of hyperscalers digital natives distributed systems environments or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.

Education:

Undergraduate or graduate degree in Computer Science Engineering Business or a related field.

Travel

This role may require travel up to 2550% to attend customer meetings team offsites industry events and in-person collaboration.

For Portugal based hires: Estimated annual salary is between 110000 - 152000.

The final offer will be inclusive of time exemption in alignment with the applicable law and collective bargaining agreements.

This role is eligible to earn incentive compensation under Cloudflares Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity:This role is eligible to participate in Cloudflares equity plan.

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.