Senior Manager, CRM Platform Architecture & Innovation (Veeva Salesforce)

At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

Genmab is hiring a Senior Manager Veeva CRM / Salesforce Developer & Administrator to lead the ongoing evolution of its CRM technology landscape. This position combines hands-on development with technical leadership of the CRM this role you will act as the technical and strategic owner of Genmabs CRM environment defining and delivering a bold future-focused roadmap. You will ensure the platforms remain scalable complaint well-integrated and insights-driven to effectively support field operations and internal teams across global markets.

The position allows you to influence the design and use of Genmabs CRM platform across multiple business areas.

Work arrangement:This role offers flexibility to work away from the office for 20%40% of a typical schedule. Employees may use this work schedule in increments of single days or multiple consecutive days provided it does not exceed 40% within a 60-day period and is approved by the hiring manager.

Key Responsibilities

• Lead configuration of Veeva modules (Account Management Call Reporting CLM Events Management Approved Emails Surveys Medical Inquiry) and Salesforce features (Flows Declarative Sharing Apex).
• Translate complex business requirements into scalable technical solutions.
• Partner with Commercial Medical Affairs and Data teams to surface insights and streamline field workflows.
• Drive hands-on custom development: Apex services Lightning Web Components Platform Events Visualforce Veeva MyInsights dashboards and integration micro-services.
• Enforce clean code practices and maintain 85 % automated test coverage.
• Own the end-to-end technical architecture for Veeva CRM (Online/iRep/Engage) and multi-cloud Salesforce Life Science Cloud and Patient Services.
• Produce and maintain a living solution blueprint covering data models integration patterns (API-first event-driven) security controls and GxP/21 CFR Part 11 compliance.
• Align architecture with downstream data-platforms (Snowflake Reltio MDM AWS) and enterprise identity management systems.
• Design and operate CI/CD pipelines (GitLab CI SFDX Copado Tricentis/Tosca) for version-controlled GxP-validated releases across Sandboxes SIT UAT and Production.
• Orchestrate deployments and rollback strategies; champion DevSecOps and Infrastructure-as-Code for middleware (Informatica).
• Scout prototype and operationalize emerging technologiesgenerative-AI predictive analytics conversational botsacross Salesforce and Veeva to elevate HCP engagement and field productivity.
• Lead rapid proof-of-concepts ( 12 weeks) with Data Science teams to test use-cases such as AI call-note summarization smart segmentation and next-best-action recommendations.
• Establish an innovation backlog and governance model to funnel successful pilots into the main CI/CD release train while ensuring privacy ethical-AI and GxP compliance.

Required Qualifications

• Education: Bachelors in computer science Engineering or related field (Masters preferred).
• Experience: 10 years overall in CRM; 6 years as a Salesforce/Veeva admindeveloper in life-sciences (pharma/biotech) commercial & medical domains.
• Certifications: Salesforce Administrator or Developer (mandatory); Veeva CRM Admin or equivalent (preferred).

Technical Expertise: Advanced configuration/development (Apex Flows Visualforce LWC Triggers). Proven leadership of multi-cloud Salesforce implementations. DevSecOps & CI/CD (SFDX GitLab) and automated testing frameworks (Copado Tricentis). API-first integration design with middleware and data ecosystems.

• Domain Knowledge: Life Science Commercial and Medical Operations Patient Services (Preferred)
• Soft Skills: Exceptional leadership stakeholder-management and negotiation abilities; fluent English.

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as discretionary bonuses and long-term incentives.

When you join Genmab youre joining a culture that supports your physical financial social and emotional wellness. Within the first year regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions

• Health Benefits: Two medical plan options (including HDHP with HSA) dental and vision insurance

• Voluntary Plans: Critical illness accident and hospital indemnity insurance

• Time Off: Paid vacation sick leave holidays and 12 weeks of discretionary paid parental leave

• Support Resources: Access to child and adult backup care family support programs financial wellness tools and emotional well-being support

• Additional Perks: Commuter benefits tuition reimbursement and a Lifestyle Spending Account for wellness and personal expenses

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice ().

Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixed-term employment contract.