Senior Manager, Communications & Engagement

The Senior Manager Communications & Engagement supports the storytelling alignment and engagement efforts that bring Customer Engagement Services (CES) transformation to life. This role builds clear timely and compelling communications across associates leaders and enterprise partnersensuring people understand the why behind change and feel equipped to engage with it.

This leader also helps operationalize CES-wide engagement strategies including content planning campaign delivery recognition moments and coordination of engagement efforts. While the Director sets the overall strategy the Sr. Manager owns how we deliver day-to-day messaging connect with associates and amplify impact across the business.

About the CES Communications & Engagement Team
We keep more than 3000 CES associates across the U.S. and India informed engaged and inspired. Our team builds and maintains communication channels manages the CES editorial calendar and owns our internal audiences. We also led key engagement moments like all-hands meetings recognition programs the CES Pulse survey and events such as Customer Service Appreciation Week and Associate Week CES.


What youll do...
Were looking for a seasoned communicator and narrative strategist to join the CES Communications & Engagement team as Senior Manager Communications & this role youll lead communications and engagement strategies that support CES associates across the U.S. and India while architecting how CES shows up inside Walmart and helping shape external perception. From driving executive-level messaging to amplifying CESs voice across enterprise and industry channels youll bring our operational story to life with purpose clarity and credibility.

Youll lead storytelling efforts that align to business priorities strengthen CESs role as a strategic partner and support our position as a change-driving function across Walmart. Youll be instrumental in recognizing and celebrating associates through compelling storytelling that highlights their impact across the business. Key Responsibilities

• Own the development of internal narratives and exec-level contentincluding CES-wide updates briefing docs thought leadership and speaking support for senior leaders.
• Act as a strategic comms partner to CES leadership helping shape messaging for associate-facing events cross-functional initiatives and enterprise forums.
• Ensure all internal messaging is aligned to enterprise tone purpose and communication
• Partner with Enterprise Comms Public Affairs and enterprise stakeholders to position CES in external-facing moments from media interviews to events and thought leadership platforms.
• Lead content strategy for CESs external voicedrafting speaker abstracts LinkedIn content contributed articles and supporting executive visibility across channels.
• Identify and activate CESs role in Walmarts industry narrative elevating stories that highlight innovation operational excellence and care at scale.
• Build and manage a CES editorial strategy across internal and external priorities in partnership with Communications and functional leads.
• Translate complex operational strategies into clear inspiring content for use across channels and audiences (e.g. senior leadership enterprise teams external stakeholders).
• Develop content toolkits and reusable templates that empower leaders to cascade.
• Establish success metrics and feedback loops for executive and enterprise storytelling efforts.
• Partner with analytics digital comms and business insight teams to assess message resonance identify gaps and continuously improve comms effectiveness.
• Serve as a thought partner to CES comms leadership on evolving strategy based on results sentiment and stakeholder needs.
• Ability to plan coordinate and execute both in-person and virtual events from concept through delivery ensuring seamless experiences and alignment with business objectives.
• Leverage AI-enabled tools and emerging technologies to streamline communications workflows improve team efficiency enhance content development and identify innovative ways to scale engagement strategies across CES.
• Mentor and develop junior team members by providing guidance feedback and growth opportunities that build communications capability and foster a high-performing collaborative team culture.

Preferred Qualifications

• 7 years of experience in internal communications external communications content strategy or executive communications dealing within large-scale organizations or matrixed environments.
• Strong portfolio of work that demonstrates executive voice alignment storytelling and stakeholder-focused communication.
• Familiarity with digital internal platforms (e.g. Spark OneWalmart Teams Sharepoint) and external-facing communications tools (e.g. LinkedIn PR support).
• Proven ability to evaluate and integrate AI-driven solutions into communications and engagement workflows with a focus on innovation operational efficiency and team productivity.
• Bachelors degree in Communications Journalism English or related field or equivalent professional experience.

Additional Information
This is an in-office role at the Walmart campus in Bentonville AR


At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $90000.00 - $180000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors degree in Journalism Communications Public Relations or related field and 4 years experience in corporate communications public relations or relevant area OR 6 years experience in corporate communications public relations or relevant area.
1 years supervisory experience or experience leading cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Politics journalism or relevant area Working in a corporate retail or Fortune 100 environment

Primary Location...

805 Respect Bentonville AR 72716 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.