Senior Manager, Commercial Performance & Customer Insights

You might not know our name but youve probably seen our work on stage or on screen. Weve supported some of the worlds most watched productions and live events in sports entertainment concerts festivals film TV and more. For over 40 years our clients have trusted us to deliver live production live events and virtual production solutions for them anytime anywhere.

Were looking for a Director Commercial Performance & Customer Insights to build the reporting governance and customer insight capabilities that will help shape the future of our global commercial organization.

• Build commercial KPI frameworks executive dashboards and performance scorecards
• Launch Voice of Customer and customer insight programs
• Develop customer health scoring and performance reporting
• Drive pipeline governance account planning and sales performance management
• Improve Salesforce adoption reporting quality and commercial accountability
• Partner with Sales Finance Marketing CRM and regional leaders to turn data into actionable business insights

710 years of experience in commercial operations revenue operations sales operations analytics customer insights or a related field
Experience building KPI frameworks executive reporting or performance management programs
Strong analytical reporting and data interpretation skills
Experience influencing cross-functional stakeholders in a matrixed organization
Excellent communication and presentation skills

Preferred:
Experience in media broadcast sports technology live events or related B2B services
Experience with Salesforce BI tools and commercial reporting platforms
Exposure to sales incentives pipeline governance or sales performance management
Experience supporting transformation or process improvement initiatives

If youre excited about creating the operational foundation that enables better decisions stronger customer insights and measurable commercial performance wed love to hear from you.