Senior Manager Client Services

Infosys is seeking a Senior Manager Client Services for its Media and Entertainment vertical. The person will lead all client interfaces within the assigned account along with Group Managers/Senior Leaders to build the account plan and will be responsible for client management based on the account plan. Usually the Senior Manager Client Services handles a single strategic account or part of a large account with a P&L of $50M.
The role will focus on managing and expanding relationships with leading media entertainment streaming digital content broadcasting sports studio advertising/media-tech and platform-led organizations. The individual will be responsible for selling IT services and solutions across digital transformation AI-led services cloud data customer experience content technology enterprise modernization platform engineering and managed services.

Key Responsibilities:
Client relationship management and business development: Manage client relationships build a portfolio up to $50M and own the opportunity management cycle: Prospect Evaluate Propose Close.
Strategic account growth: Build and expand trusted relationships across business technology digital product operations procurement and executive stakeholders within large Media and Entertainment accounts.
IT services and solutions selling: Drive growth across application services cloud data AI automation cybersecurity digital engineering enterprise platforms customer experience transformation and managed services.
AI-first and digital transformation selling: Identify and shape opportunities around Generative AI agentic AI content intelligence personalization audience analytics workflow automation cloud modernization data platforms enterprise productivity and platform modernization.
Client delivery assurance: Collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client with strong focus on service quality business outcomes productivity operational efficiency and value realization.
Account planning and governance: Create the account plan including relationships required opportunities to be pursued price decisions revenue forecasts whitespace analysis competitive positioning renewal/expansion opportunities and risk mitigation.
Conduct market research competitor analysis client presentations estimation efforts proposals and negotiations.
Partner with Delivery Managers to resolve people process technology or infrastructure issues impacting project delivery.
Balance multiple programs for the client coordinating across delivery managers consulting teams horizontal competency units global delivery teams and partner ecosystems.
Drive revenues from go-to-market solutions sponsored by the business unit within the account scope including AI-first services cloud data digital experience media platforms cybersecurity enterprise modernization and cost optimization offerings.
Work closely with Solutions Leaders Consulting teams and Delivery teams to create customized solution pitches and ensure successful delivery adoption and revenue realization.
Build comprehensive account plans including executive relationship mapping opportunity pipeline revenue forecasts buying center analysis renewal/expansion strategy competitive assessment and risk assessment.
Make pricing and commercial decisions within the scope of the Master Services Agreement.
Provide pre-sales proposal support for new business development beyond the assigned account scope.
Offer input for future alliances with relevant technology cloud SaaS media platform product and ecosystem partners.
Act as a trusted advisor to clients by bringing proactive ideas around audience engagement content operations streaming/platform modernization AI-led productivity cost optimization digital customer experience and operational resilience.

About Infosys Media and Entertainment Industry:
The media and entertainment industry is the digital fabric of our society creating incredible value for increasingly digital-native customers. Amid unprecedented disruption increasing complexity of processes systems and partnerships organizations must continue to evolve to deliver value and opportunity to all the societies they serve.
This means enabling the creation of compelling content enhanced broadcast and streaming services the provision of deep insights during live sports and high-quality customer experiences that delight across a diverse set of devices and form factors. Breaking down barriers is about increasing choice for customers in the face of new challenges to surpass their expectations and create incredible new products services and experiences.
To stand apart from the competition organizations must harness the value of their digital transformations overcome complexity and generate new capabilities to drive growth at scale. With an ever-evolving network of people processes systems and partnerships to manage its essential to find a deeply experienced ecosystem integrator to help connect everything. With a track record of delivering sustainable success at scale we are a trusted partner for many clients who are creating the digital fabric of society. Working in harmony with your existing digital landscape well help connect and augment your capabilities for a powerful future-fit ecosystem.
Infosys helps Media and Entertainment organizations accelerate transformation through AI-first services cloud modernization data and analytics digital engineering customer experience cybersecurity enterprise platforms and managed services. By combining industry knowledge with scalable technology capabilities Infosys enables clients to improve operational efficiency enhance customer and audience engagement unlock new revenue streams and build future-ready digital ecosystems.
With a track record of delivering sustainable success at scale Infosys is a trusted partner for clients who are creating the digital fabric of society. Working in harmony with existing digital landscapes Infosys helps connect and augment capabilities for a powerful future-fit ecosystem.
To learn more about Infosys and see our ideas in action please visit us at

Required Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical preferably within Media and Entertainment streaming broadcasting studios digital media advertising/media-tech sports/venue technology publishing gaming or technology services.
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Experience selling or managing services across one or more of the following areas: AI cloud data application modernization digital engineering enterprise platforms customer experience cybersecurity managed services or media technology solutions.
Ability to operate in a complex matrix environment partnering with delivery consulting solution legal commercial alliance and global delivery teams.
Candidates authorized to work for any employer in the United States/Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
MBA degree or foreign equivalent and 10 years of experience
Knowledge of industry-specific go-to-market solutions
Good understanding of Media and Entertainment business issues and drivers including streaming growth content monetization audience engagement advertising technology platform modernization cost optimization and digital operating models.
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Familiarity with hyperscaler ecosystems enterprise SaaS platforms media technology platforms partner alliances and product-led technology environments.
Ability to identify whitespace opportunities and shape proactive proposals around audience growth content operations productivity cost optimization speed-to-market customer experience and platform modernization.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.