Senior Manager, Client Services (Emerging LeaguesPlatforms)

Join NEP as we transform how the world experiences live sports and entertainment through our Global Media Solutions Ecosystem.

Were looking for a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions this role youll drive client success coordinate cross-functional teams oversee onboarding and service delivery manage account health and help ensure seamless experiences for some of the worlds largest streamers sports leagues and media organizations.

What Youll Do:

• Lead day-to-day relationships with client operations leaders production stakeholders and technical/finance/procurement contacts.
• Partner across NEPs Sales Operations Engineering Production Services and regional teams to support assigned accounts.
• Drive client onboarding account planning and service delivery visibility.
• Create and maintain account plans stakeholder maps escalation paths and renewal timelines.
• Manage issue resolution client communications and service quality initiatives
• Serve as the voice of the client internally.
• Support renewals growth opportunities and long-term account success.

What Youll Need:

• 7 years in client services account management customer success technical account management broadcast operations or related fields
• Experience supporting complex media technology sports entertainment or managed services clients
• Strong stakeholder management communication and organizational skills
• Ability to navigate technical and operational discussions while coordinating cross-functional teams
• Experience with Salesforce account planning client reporting contract records forecast inputs or related commercial systems preferred.
• Experience coordinating complex accounts that span multiple facilities business units technical teams or service lines.
• Experience partnering with Sales on renewals upsell identification client intelligence and long-term account planning preferred.
• Ability to travel approximately 25% including client meetings facility visits and industry events.

You might not know our name but youve probably seen our work on stage on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. Weve supported some of the worlds most watched productions and live events in sports entertainment concerts festivals film TV and more. For 40 years our clients have trusted us to deliver live production live events and virtual production solutions for them anytime anywhere. Put simply we bring content to life.

Learn more and apply: Experience:

Senior Manager