Senior Manager, Change Management and Communication

JOB SUMMARY

As the Sr. Manager Change Management and Communications you will be responsible for supporting and facilitating the creation and execution of change management and communication strategies for several high-priority HR initiatives globally. The ideal candidate brings experience in managing technology people and process changes through creative and operational engagement strategies that drive awareness reduce risk to the business facilitate buy-in and generate excitement across key stakeholders. The ideal candidate brings deep knowledge for communications and change management best practices as well as a collaborative work style that thrives in a fast-paced and rapidly changing environment.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelors degree required; graduate degree preferred in Communications Marketing Organizational Development Business Management or Related Field
• Minimum of six years of experience supporting or leading change management communications employee engagement
• Experience influencing business leaders providing communication and change management support

Preferred
Strong writer and copy editor translating complex or technical information into a digestible narrative
Ability to create visual materials on brand and designed to engage associates
Strong facilitation presentation and influencing skills to drive productive outcomes
Expertise in performing change diagnostic work and needs assessments
Strong program and project management skills essential including the knowledge of the project lifecycle phases

CORE WORK ACTIVITIES

Design and execute effective communication and change management strategies that reduce risks inform and inspire and drive adoption of new processes technologies and/or behaviors
Manage multiple priorities on time in a fast-paced rapidly evolving work environment
Lead the execution of key change management deliverables including focus groups and insights gathering impact assessments risk analysis stakeholder analysis and more
Lead the creation review and distribution of internal communications and engagement tactics including presentations and talking points direct email webinar development and execution creative content and videos intranet UI and more
Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment
Identify and resolve issues and risks provide timely updates to leadership
Provide input to ensure learning programs training and support materials are effective
Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions
Write and edit clear and concise communications; create visually appealing materials
Lead the creation and execution of key deliverables like:
oCommunication and training strategy
oChange impact analyses and stakeholder assessments to determine change management needs for diverse audiences
oDeployment readiness checklists
oCreative materials videos posters graphics flyers
oFacilitate meetings reviews and work collaboratively across the organization to produce effective results
oMeasurement strategy to measure the effectiveness of change management and deployment efforts; set targets track results and create plans to improve programs

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.