Senior Manager, AV Engineering

Job Title

Job Description

JOB SUMMARY

The Senior Manager AV Engineering is a senior technical and people leader responsible for the strategy design and operational delivery of enterprise audiovisual systems across People Inc.s office locations (New York Des Moines Birmingham and others). This role leads a team of AV engineers and owns the end-to-end AV lifecycle from long-range roadmap and capital planning through implementation ongoing operations and continuous improvement.

The ideal candidate brings deep hands-on expertise designing and deploying AV solutions in complex multi-site enterprise environments combined with the leadership maturity to manage and grow a high-performing technical team. They are equally comfortable developing a multi-year AV architecture negotiating vendor contracts overseeing a major conference center buildout and running a structured team operating rhythm.

The Senior Manager AV Engineering is a key partner to IT Infrastructure Network Engineering Platform Support Facilities/Real Estate and the Events team and serves as the internal subject matter expert and escalation point for all AV-related strategy and operations.

ESSENTIAL JOB FUNCTIONS

TEAM LEADERSHIP & PEOPLE MANAGEMENT 30%

• Leads develops and retains a team of 3 AV engineers; sets clear expectations provides ongoing coaching and creates an environment of accountability and growth

• Owns all aspects of the teams performance management cycle providing continuous feedback throughout the year including goal-setting mid-year and annual reviews; partners with HR on compensation promotions and workforce planning

• Sets team norms reporting cadences and escalation paths

• Models and reinforces a high-accountability service-oriented and solutions-first culture within the team and across IT

AV STRATEGY & ARCHITECTURE 30%

• Develops and owns the AV Engineering roadmap aligned to the companys real estate hybrid work and technology strategy

• Leads the evaluation selection and implementation of AV technologies across conference rooms auditoriums video walls digital signage and video collaboration platforms

• Architects enterprise AV solutions across a range of environments executive conference rooms auditoriums open collaboration spaces video walls event venues and multi-site office locations with a focus on scalability reliability and user experience

• Establishes and enforces AV design standards and reference architectures across all office locations; ensures new buildouts and refreshes adhere to enterprise standards

• Leads CapEx planning and drives delivery of major AV infrastructure programs including video wall replacements conference room densification and refresh programs digital signage platform migrations and multi-site AV standardization

• Evaluates emerging AV technologies and makes informed business-case-backed recommendations for adoption

• Operates with a high degree of autonomy; escalates to SVP for strategic alignment and budget approvals

OPERATIONS & DELIVERY 25%

• Accountable for the uptime performance and user experience of all AV systems across the enterprise including Zoom Rooms Crestron/DM control systems video walls digital signage (SCALA) and room scheduling platforms

• Oversees AV production and technical support for executive events company all-hands special activations and client-facing events; ensures the team delivers a consistently high-quality experience

• Manages complex concurrent AV construction and restack projects in partnership with Facilities Real Estate and external contractors; maintains project visibility and stakeholder communication

• Develops and maintains operational processes for incident management change management and continuous improvement; uses data to identify and address systemic issues

• Partners with Network Endpoint and other IT teams on AV equipment requirements

VENDOR & FINANCIAL MANAGEMENT 15%

• Owns relationships with AV vendors integrators and SaaS providers; manages contracts SLAs and renewals

• Manages CapEx and OpEx budgets for AV Engineering; oversees purchase orders asset tracking and budget reporting

• Conducts hardware and software evaluations; provides recommendations and business cases for technology investments

• Ensures asset inventory is current and accurate

MINIMUM QUALIFICATIONS

Education

• Bachelors degree in Information Technology Audio/Visual Technology Digital Media or a related field or equivalent professional experience

• Industry certifications preferred (e.g. CTS CTS-D CTS-I Crestron Certified Programmer Extron AV Associate)

Experience

• 10 years of progressive AV engineering experience with demonstrated depth in designing and deploying AV solutions in complex large-scale or multi-site enterprise environments

• 3 years in a people management role with direct reports; proven track record of building and developing technical teams

• Significant experience owning and delivering CapEx programs from business case through commissioning

• Experience working across a diverse portfolio of AV environments including executive spaces auditoriums video walls digital signage networks and event production

• Prior experience in a matrixed cross-functional IT organization preferred

Technical Knowledge & Skills

• Expert-level knowledge of enterprise conference room and auditorium AV systems including Crestron/DM control and distribution systems video conferencing platforms (Zoom Rooms Microsoft Teams Rooms) and VC hardware (DTEN Poly Logitech Cisco)

• Hands-on experience designing and supporting video wall systems and controllers (e.g. Christie Datapath) digital signage platforms (e.g. SCALA Appspace) and room scheduling systems (e.g. Teem Robin Crestron Scheduling)

• Strong command of AV signal distribution: DM/HDBaseT Dante/AoIP NDI SDI and fiber transport

• Deep understanding of AV networking: PoE design VLAN segmentation IP provisioning 802.1x multicast and QoS for AV traffic

• Proven experience in live event and broadcast production environments: cameras professional video switchers (e.g. Analog Way Barco) streaming/encoding platforms and live event workflows

• Ability to produce and interpret complete AV design documentation: signal flow diagrams rack elevations structured cabling drawings control system logic and as-built documentation

• Proficiency with ITSM and project management tools (Jira Confluence or equivalent); experience managing an AV engineering backlog and sprint cadence

• Comfortable engaging technical and non-technical stakeholders Facilities Events Finance HR and representing AV Engineering in IT leadership forums

Leadership & Soft Skills

• Strategic thinker who can translate business needs and real estate plans into a coherent forward-looking AV technology roadmap

• Skilled people leader: inspires trust develops talent addresses performance issues directly and retains top performers

• Exceptional project management discipline: manages scope budget schedule and stakeholder communication across multiple concurrent workstreams

• Vendor management expertise: negotiates contracts holds vendors accountable to SLAs and builds productive long-term partnerships

• Strong executive presence and communication skills; able to present recommendations and project status clearly to IT leadership and business stakeholders

• Positive highly collaborative work style; models professionalism and accountability for the team as well as high ownership in a matrixed environment

ADDITIONAL INFORMATION

• Travel: 15% (multi-site coverage including Des Moines Birmingham and Los Angeles)

• This role is based in New York NY (225 Liberty Street) with a hybrid work arrangement per company policy

• Occasional evening or weekend availability required for events and critical system maintenance

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing .

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of People Incs total compensation package for employees. Other compensation may include annual bonuses and short- and long-term incentives.In additionPeople Inc. provides to employees (and their eligible family members) a variety of benefits including medical dental vision prescription drug coverage unlimited paid time off (PTO) adoption or surrogate assistance donation matching tuition reimbursement basic life insurance basic accidental death & dismemberment supplemental life insurance supplemental accident insurance commuter benefits short term and long term disability health savings and flexible spending accounts family care benefits a generous 401K savings plan with a company match program 10-12 paid holidays annually and generous paid parental leave (birthing and non-birthing parents) all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance accident critical and hospital indemnity health insurance coverage life and disability insurance.