Senior Manager, Agentic AI

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Platform/Cloud Engineering

Job Category:

People Leader

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

Johnson & Johnson is seeking an Sr. Manager Agentic AI to join the CLOUDx Engineering organization located in Raritan NJ.

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at & Johnson is the worlds most comprehensive and broadly-based manufacturer of health care products as well as a provider of related services for the consumer pharmaceutical and medical devices and diagnostics markets. The more than 265 Johnson & Johnson

Operating companies employ approximately 126500 people in 60 countries throughout the world.

Sr. Manager Agentic AI CLOUDx Engineering (Johnson & Johnson)

The Sr. Manager Agentic AI role is part of the CLOUDx Engineering organization and our existing Agentic AI team. This leader is responsible for building and scaling agentic AI capabilities that improve the experience and productivity of CLOUDx customers and engineers by reducing IRIS ticket volumes accelerating time-to-fulfillment and expanding self-service for common cloud requests and operational workflows. The role will define the product and engineering roadmap for agentic solutions across CLOUDx services lead a team of engineers (direct reports) to deliver production-grade capabilities and partner closely with CLOUDx service owners operations teams and strategic managed-service partners to drive adoption and measurable outcomes. Solutions will be designed and implemented leveraging Amazon Bedrock and other J&J-approved platforms with an emphasis on secure-by-design patterns governance auditability and human-in-the-loop controls appropriate for enterprise cloud operations.

• Lead and develop a high-performing Agentic AI engineering team (direct reports) including hiring coaching performance development and succession planning.

• Own the strategy roadmap and prioritized delivery backlog for Agentic AI capabilities that measurably reduce IRIS ticket volumes improve end-user experience and expand CLOUDx self-service.

• Partner with CLOUDx service owners network security risk & compliance and managed-service partners to identify high-value use cases and drive adoption at scale.

• Architect and guide implementation of agentic solutions using Amazon Bedrock and other J&J-approved platforms including tool/function calling workflow orchestration and integration with enterprise systems (ticketing CMDB service catalog monitoring/observability knowledge bases).

• Establish engineering standards for production-grade agents (reliability latency cost testing release management) and ensure scalable API-first designs aligned to CLOUDx platform architecture.

• Define and implement agent safety and governance patterns including access controls approvals human-in-the-loop workflows audit logging prompt/tool security and policy-compliant data handling.

• Drive an outcomes-based operating model with clear KPIs (ticket deflection IRIS reduction MTTR containment rate CSAT hours saved cost-to-serve) and report progress to CLOUDx and stakeholder leadership.

• Lead delivery execution across discovery prototyping pilots and production rollout; manage dependencies risks and change management required for enterprise adoption.

• Own relationships and technical direction with strategic vendors/partners supporting CLOUDx services and AI enablement; ensure quality security and contractual outcomes are met.

• Champion continuous improvement by analyzing IRIS themes and operational telemetry to prioritize automation and agentic opportunities expanding self-healing and self-service over time.

Required

• A minimum of a Bachelors degree (Computer Science Engineering or related discipline preferred).

• 10 years of experience in software engineering platform engineering cloud automation or SRE including leading delivery of enterprise-grade services.

• 3 years of people management experience including hiring coaching performance management and building high-performing engineering teams.

• Demonstrated experience designing and delivering agentic AI / LLM-enabled solutions in production including orchestration tool integration and operationalization.

• Strong software engineering fundamentals with hands-on ability in modern programming (Python strongly preferred) and API-first/microservices architectures.

• Experience integrating AI/automation with service management and operations systems (ticketing workflows service catalog knowledge management CMDB observability platforms).

• Practical experience with Infrastructure-as-Code and CI/CD (e.g. Terraform pipelines) and applying SRE/operational excellence practices to reduce MTTR and cost-to-serve.

• Deep understanding of enterprise security risk compliance identity/credential handling and auditability required for autonomous or semi-autonomous actions.

• Strong stakeholder management and executive communication skills with a track record of driving cross-functional alignment and measurable outcomes.

• Hands-on experience with Amazon Bedrock and common agent patterns (tool use routing planning memory) and/or other enterprise LLM platforms.

• Experience with retrieval-augmented generation (RAG) enterprise search/knowledge management and content governance for support and self-service scenarios.

• Experience building LLM evaluation and observability practices (offline/online evaluation golden datasets hallucination mitigation guardrails red teaming).

• Experience with IT service management concepts (e.g. ITIL) incident/problem management and designing for containment and ticket deflection.

• Familiarity with service meshes API gateways orchestration engines and/or service catalogs used in cloud platforms.

• Program/product leadership experience including business case development benefits realization tracking and enterprise change management.

• Cloud/automation certifications (AWS/Azure/GCP Terraform) and/or AI/ML certifications.

This position based in Raritan NJ and requires approximately 10% travel

Johnson & Johnson companies are equal opportunity employers The Global Job Posting policy promotes the dedication to the advancement and development of our employees. We invite you to read this posting and apply if you are passionate about the position and meet the requirements.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contactAskGSto be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Accessible Design Agility Jumps Business Alignment Cloud Computing Cloud Migrations Cloud Security Collaboration Compliance Management Developing Others Human-Computer Interaction (HCI) Hybrid Clouds Inclusive Leadership Leadership Multi Cloud Models Risk Management Software Development Management Tactical Planning Team Management

The anticipated base pay range for this position is :

$137000.00 - $235750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Experience:

Senior Manager