Senior IT Technician
Job Location:
Job Location:
Houston, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior IT Technician
Houston Texas
About ICE
Infrastructure Consulting & Engineering LLC (ICE) is a nationally recognized transportation design and consulting firm providing civil engineering transportation construction engineering & inspection (CEI) maintenance engineering & inspection (MEI) surveying and infrastructure consulting services throughout the United States.
Our success is built on technical excellence innovation and a commitment to improving the communities we serve. As our company continues to grow so does our investment in technology. Our Information Technology team provides the infrastructure security and support that enables more than 500 professionals across multiple states to deliver exceptional service to our clients.
Position Summary
ICE is seeking an experienced Senior IT Technicianto support and maintain the technology infrastructure that powers our growing multi-state organization. This position provides advanced Tier II/III technical support while assisting with the administration implementation and maintenance of enterprise systems end-user computing environments and IT infrastructure.
The Senior IT Technician serves as a technical resource for employees across multiple offices participates in enterprise technology projects mentors junior IT staff and collaborates with IT leadership to improve operational efficiency cybersecurity and the overall employee technology experience.
This position is based in Houston Texas and primarily supports employees in Houston Austin Dallas and San Antonio with occasional travel to other ICE offices as business needs require.
Essential Responsibilities
Enterprise Systems Administration
- Support the administration and maintenance of Microsoft Windows environments Microsoft 365 Active Directory Microsoft Entra ID (Azure AD) endpoint management solutions and other enterprise technologies.
- Assist with system upgrades software deployments security initiatives and technology lifecycle management.
- Support user account administration permissions device provisioning and endpoint security.
- Monitor system performance and assist in identifying opportunities to improve reliability efficiency and security.
Technical Support
- Provide advanced Tier II/III technical support for desktops laptops mobile devices printers CAD plotters phone systems and related technologies.
- Diagnose and resolve hardware software networking and operating system issues.
- Support remote and onsite users across multiple office locations.
- Escalate and collaborate on complex technical issues while maintaining ownership through resolution.
Technology Deployments
- Configure image deploy and maintain laptops desktops mobile devices and associated hardware.
- Coordinate equipment procurement inventory management asset tracking shipping and replacement schedules.
- Assist with office expansions relocations infrastructure improvements and technology implementations.
- Maintain accurate technical documentation asset records and support procedures.
Collaboration & Leadership
- Deliver exceptional customer service while supporting employees with varying levels of technical proficiency.
- Mentor junior IT staff by providing technical guidance and sharing best practices.
- Collaborate with the IT Director and other team members on strategic technology initiatives.
- Recommend process improvements that enhance technology services and operational efficiency.
- Perform other related duties as assigned.
Required Qualifications
- Associate degree in Information Technology Computer Science Information Systems or a related field or an equivalent combination of education and professional experience required. Bachelors degree in preferred.
- Ten years of progressively responsible experience supporting enterprise IT environments.
- CompTIA A
- CompTIA Security
- Microsoft Certified:
- Modern Desktop Administrator - Experience administering and supporting Microsoft Windows operating systems and Microsoft 365.
- Azure Administrator - Experience with Active Directory Microsoft Entra ID (Azure AD) endpoint management and enterprise desktop support.
- Endpoint Administrator: Experience deploying and supporting desktops laptops printers mobile devices and peripheral equipment.
- Experience supporting Autodesk products and engineering software.
- Experience supporting Cisco networking environments.
- Experience with Microsoft Intune Microsoft Endpoint Manager and enterprise device management.
- Experience working in an engineering architecture consulting or professional services environment.
- Strong troubleshooting analytical and root-cause analysis skills.
- Excellent verbal written and interpersonal communication skills.
- Demonstrated ability to manage multiple priorities while providing exceptional customer service.
- Valid drivers license with an acceptable driving record.
- Ability to travel approximately 1020% including occasional overnight travel.
- Must be legally authorized to work in the United States without current or future employer sponsorship.
Work Environment & Physical Requirements
This position is primarily performed in a professional office environment with occasional travel to support other ICE office locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Physical requirements include:
- Frequent use of computers and standard office equipment.
- Frequent sitting typing and viewing computer monitors.
- Occasional standing walking bending and reaching.
- Occasional lifting or moving equipment weighing up to 50 pounds with or without reasonable accommodation.
- Ability to communicate effectively in person by telephone and through electronic communication.
Work Schedule
This is a full-time position based in Houston Texas and will support the San Antonio Austin and Dallas offices. Normal business hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Flexible scheduling may be available based on business needs and supervisor approval. Participation in an after-hours on-call rotation and occasional evening or weekend work may be required to support system maintenance technology implementations or emergency response.
Why Build Your Career with ICE
At ICE technology is a strategic driver of our success. Our IT professionals partners with engineering construction survey and corporate teams to deliver reliable secure and innovative technology solutions that support critical infrastructure projects across the country.
When you join ICE youll enjoy:
- Competitive compensation
- Comprehensive medical dental and vision benefits
- 401(k)
- Company-paid Life Insurance and Long-Term Disability
- Generous paid time off and company holidays
- Professional development training and certification opportunities
- Career advancement within a growing national engineering firm
- A collaborative team-oriented culture where your ideas and expertise are valued
- Opportunities to lead enterprise technology initiatives that directly impact business operations
Equal Employment Opportunity
Infrastructure Consulting & Engineering LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information protected veteran status or any other status protected by applicable federal state or local law. Employment is contingent upon successfully completing applicable pre-employment screenings which may include a background investigation and drug screening consistent with applicable law. Applicants requiring reasonable accommodation during the application or interview process may contact Human Resources at or
Required Experience:
Senior IC
About Company
Infrastructure Consulting & Engineering, LLC (ICE) is a full service transportation consulting & design firm specializing in highways, bridges/structures, hydrology, geotech, foundation testing, construction services & aviation design.
