Senior IT Systems Engineer Hybrid (Atlanta, GA)

No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigitals vision and growth strategy. Its how we stand out in our industry its how we stay competitive and resilient in a changing world. Most importantly our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation OneDigital is the career choice for you.

Our Newest Opportunity:

Summary:

The Senior IT Engineer (Level 3) is an experienced technical resource providing advanced escalated support and systems administration across the enterprise IT environment. This role serves as a Tier 3 point of escalation for complex issues spanning endpoints servers networking identity and cloud collaboration platformsresolving issues that fall outside the scope of Level 1 and Level 2 support.

This position is based in the Atlanta GA area and follows a hybrid schedule working in-office 34 days per week. The Senior IT Engineer partners closely with the broader IT Support Infrastructure and Security teams to maintain a stable secure and well-documented technology environment while mentoring junior engineers and helping to continuously improve support processes.

Essential Duties and Responsibilities:

Technical Support & Troubleshooting

• Serve as the Level 3 (L3) escalation point for complex hardware software network and application issues that L1/L2 support cannot resolve.

• Perform advanced root-cause analysis and troubleshooting across Windows endpoints servers and enterprise applications.

• Manage and resolve escalated tickets within established SLAs ensuring timely communication with end users and stakeholders.

• Administer and support Active Directory Azure AD/Entra ID and Microsoft 365 for account access and identity issues.

• Support endpoint management platforms (Intune/SCCM) for imaging patching and configuration compliance.

• Troubleshoot network connectivity issues including LAN/WAN VPN and Wi-Fi across office and remote locations.

• Document recurring issues and root causes and build knowledge base articles to improve first-contact resolution at L1/L2.

• Participate in an on-call rotation for after-hours critical incident support as needed.

Systems Administration & Infrastructure Support

• Administer and maintain servers virtual environments and core infrastructure supporting daily business operations.

• Support enterprise applications file/print services and backup and disaster recovery processes.

• Assist with the planning and execution of system upgrades patch cycles and infrastructure projects.

• Develop and maintain PowerShell scripts to automate routine administrative and remediation tasks.

• Maintain accurate technical documentation including network diagrams configuration standards and runbooks.

• Monitor system health and performance proactively identifying and addressing potential issues.

Mentorship & Process Improvement

• Mentor and provide technical guidance to Level 1 and Level 2 support engineers.

• Recommend and help implement process improvements to reduce ticket volume and improve overall support quality.

• Partner with cross-functional IT teams (Security Infrastructure Applications) on projects and escalations.

• Contribute to the evaluation and rollout of new tools and technologies that improve the end-user and IT support experience.

Qualifications Skills and Requirements:

• Considerable hands-on experience (typically 5 years) in IT support systems administration or a related technical role with demonstrated ability to independently resolve complex escalated issues.

• Strong working knowledge of Windows OS administration (desktop and server) and enterprise networking fundamentals (TCP/IP DNS DHCP VPN).

• Experience administering Active Directory Azure AD/Entra ID and Microsoft 365 in an enterprise environment.

• Experience with endpoint management tools such as Microsoft Intune and/or SCCM.

• Working knowledge of PowerShell scripting for automation and troubleshooting.

• Familiarity with ITIL-based ticketing and change management processes.

• Relevant certifications preferred (e.g. CompTIA Network/Security Microsoft Certified: Modern Desktop Administrator ITIL Foundation).

• Strong analytical and problem-solving skills with the ability to prioritize and manage multiple escalations simultaneously.

• Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.

• Demonstrated ability to mentor and support the professional development of junior team members.

• Ability to work independently and collaboratively within a fast-paced team-oriented environment.

Education Training and Experience:

• Bachelors Degree (BS) in Information Technology Computer Science or a related field required.

• 57 years of progressive hands-on experience in IT support systems administration or a related technical role.

• Demonstrated hands-on experience with:

• Active Directory and Azure AD / Entra ID

• Microsoft 365 administration

• Endpoint management (Microsoft Intune and/or SCCM)

• Windows OS administration (Workstation & Server)

• Enterprise networking fundamentals (IP DNS VPN WAN/LAN)

• PowerShell scripting and automation

Your base pay is dependent upon your skills education qualifications professional experience and addition to base pay some roles are eligible for variable compensation commission and/or annual bonus based on your individual performance and/or the companys performance. We also offer eligible employees health wellbeing retirement and other financial benefits paid time off overtime pay for non-exempt employees and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more visit: is an equal opportunity employer. Not only as a matter of standard but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity insists on equity and inclusion and connects us. Ensuring our people feel seen valued respected and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status uniformed servicemember status race color religion sex sexual orientation gender identity age (40 and over) pregnancy (including childbirth lactation and related medical conditions) national origin or ancestry citizenship or immigration status physical or mental disability genetic information (including testing and characteristics) or any other category protected by federal state or local law (collectively protected characteristics). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances we will consider qualified applications with arrest or conviction records for employment. For applicable candidates the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry or ban the box laws in California Connecticut Colorado Hawaii Illinois Maine Maryland Massachusetts Minnesota New Jersey New Mexico Oregon Rhode Island Vermont and Washington.

In short we believe in hiring the most qualified applicant for the position regardless of background.

If you have questions about our hiring policies and practices we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence AI technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions ensuring a streamlined and effective hiring experience. However AI does not replace the humans in our process. If you have concerns about our use of AI you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!