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Senior IT Support Specialist
Job Location:
Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: On-site at our national headquarters in St Paul Minnesota
Application Deadline: July 17 2026
Anticipated Start Date: August 2026
Overview:
The Senior IT Support Specialist serves as the primary technical resource for organizational staff and chapter volunteers providing advanced support for hardware software network infrastructure cloud services and communication systems. This position is responsible for maintaining the availability security and performance of the organizations technology environment while delivering exceptional customer service and technical leadership.The role supports Microsoft 365 Azure endpoint management servers networking security telecommunications and disaster recovery initiatives while assisting with technology planning process improvement and user training. The Senior IT Support Specialist is expected to be highly organized customer-focused and capable of supporting a diverse technology environment while balancing operational support and continuous improvement efforts.
Primary Responsibilities:
End User Support
Contact: If you have further questions about Pheasants Forever the application process or this position please contact Jason Jorgenson PF/QF Technology Systems Manager via email at emailprotected.
About Pheasants Forever and Quail Forever:
Pheasants Forever Inc is a non-profit organization dedicated to wildlife habitat conservation. We are a team working to ensure that we build an environment that has a long-lasting positive impact on pheasants quails and other wildlife.
Application Deadline: July 17 2026
Anticipated Start Date: August 2026
Overview:
The Senior IT Support Specialist serves as the primary technical resource for organizational staff and chapter volunteers providing advanced support for hardware software network infrastructure cloud services and communication systems. This position is responsible for maintaining the availability security and performance of the organizations technology environment while delivering exceptional customer service and technical leadership.The role supports Microsoft 365 Azure endpoint management servers networking security telecommunications and disaster recovery initiatives while assisting with technology planning process improvement and user training. The Senior IT Support Specialist is expected to be highly organized customer-focused and capable of supporting a diverse technology environment while balancing operational support and continuous improvement efforts.
Primary Responsibilities:
End User Support
- Provide Tier 13 technical support to staff and chapter volunteers through in-person remote phone and ticket-based support.
- Troubleshoot and resolve hardware software network access and application-related issues.
- Serve as a technical liaison between users vendors and internal technology teams.
- Document incidents resolutions procedures and technical knowledge articles.
- Train and assist users in the effective use of organizational technology systems and applications.
- Manage employee onboarding and offboarding processes.
- Create modify and deactivate user accounts mailboxes licenses security groups and permissions.
- Administer Microsoft Entra ID (Azure AD) Active Directory Microsoft 365 Exchange Online Teams and related services.
- Maintain user access controls and security policies.
- Assist in maintaining and supporting servers virtual machines storage systems networking equipment firewalls printers and endpoint devices.
- Assist with administration of Microsoft Azure and virtualization platforms.
- Monitor system performance availability and capacity.
- Implement software deployments system updates and security patching.
- Support operating systems including Windows macOS iOS Android and ChromeOS.
- Troubleshoot and maintain LAN WAN wireless and cloud-based networking environments.
- Support DNS DHCP routing switching firewall and VPN technologies.
- Monitor network health security and system availability.
- Assist with endpoint protection vulnerability remediation security monitoring and compliance initiatives.
- Participate in incident response and disaster recovery activities.
- Assist in maintaining backup and recovery procedures for servers virtual machines databases cloud services and critical business systems.
- Perform data restoration and disaster recovery testing.
- Ensure backup systems meet organizational recovery objectives.
- Assist in maintaining hardware and software lifecycle processes including procurement deployment inventory and disposal.
- Maintain accurate asset inventories and maintenance records.
- Coordinate with vendors and service providers to support technology operations and issue resolution.
- Participate in technology projects system upgrades migrations and infrastructure improvements.
- Assist in evaluating new technologies and identifying opportunities for operational efficiencies.
- Develop and maintain technical documentation standard operating procedures and system diagrams.
- Support organizational initiatives involving cloud services communications systems and business applications.
- Provide after-hours or emergency support as needed.
- Support organizational events remote offices and field staff when required.
- Perform other duties as assigned.
- Health vision dental and more insurance coverage plans are available.
- 401(k) Retirement plan with an employer match of up to 5%.
- Student Loan Assistance program of up to $200/month for eligible employees.
- Vehicle stipend of up to $300/month for eligible employees.
- Paid Time Off accrued at 15 days (120 hours) per year for new employees.
- Bereavement/Family/Sick Leave of 6 days (48 hours) per year.
- 13 paid holidays.
Contact: If you have further questions about Pheasants Forever the application process or this position please contact Jason Jorgenson PF/QF Technology Systems Manager via email at emailprotected.
About Pheasants Forever and Quail Forever:
Pheasants Forever Inc is a non-profit organization dedicated to wildlife habitat conservation. We are a team working to ensure that we build an environment that has a long-lasting positive impact on pheasants quails and other wildlife.
Pheasants Forever is an equal opportunity employer and does not discriminate on the basis of race color creed religion sex (including pregnancy childbirth and related medical conditions) national origin or ancestry age disability status marital status familial status sexual orientation gender identity or expression or any other characteristic protected by applicable federal state or local law. This policy governs all aspects of employment including but not limited to selection job assignment compensation discipline termination and access to benefits and training.
Required Experience:
Manager
About Company
Company Mission Pheasants Forever, Inc is a non-profit tax exempt organization incorporated in Minnesota August 5, 1982. Pheasants Forever and Quail Forever's mission is to conserve pheasants, quail and other wildlife through habitat improvements, public access, education and conserv ... View more
