Senior IT Manager

About EliseAI

At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.

• Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.

With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role:

Were looking for a Senior IT Manager to lead and scale EliseAIs internal IT function. This role is ideal for someone who has built or significantly grown IT at a high-growth technology company and is excited to shape the function as the business continues to scale.

About the role:This is a hands-on leadership role that combines strategic thinking with day-to-day execution. Youll build a high-performing IT organization that enables the business to move quickly while delivering a reliable secure and scalable employee technology experience.

Youll own the IT strategy roadmap and day-to-day operations balancing immediate business needs with long-term investments in automation infrastructure and operational excellence. Youll build the systems processes and operational foundation that enable IT to scale improving employee lifecycle operations standardizing endpoint management increasing automation strengthening operational governance and delivering a secure reliable technology experience in close partnership with Security Engineering.

Youll lead and mentor the IT Support team help define the future structure of the organization and establish the standards and operating model that allow IT to scale alongside the company. Working closely with People Operations Workplace Operations Security Engineering Finance and other business leaders youll drive cross-functional initiatives improve the employee technology experience and build scalable solutions that increase efficiency across the organization.

This role is ideal for someone who enjoys building developing people and creating the operational foundation that supports the companys next stage of growth.

Key Responsibilities

Build Lead & Scale EliseAIs IT Function

• Own the strategy roadmap and execution of EliseAIs internal IT function ensuring it scales alongside the business

• Lead enterprise IT across identity and access operations endpoint management networking SaaS administration and employee technology

• Establish scalable processes standards operational metrics and best practices

• Build mentor and grow the IT team

• Foster a culture of ownership continuous improvement and exceptional employee support

  Lead IT Operations

• Own identity and access operations endpoint management SaaS administration networking office technology and the employee technology lifecycle

• Ensure employee onboarding offboarding access provisioning and device lifecycle management are reliable efficient secure and highly automated

• Own hardware procurement software licensing vendor relationships contract negotiations lifecycle planning and the IT budget

• Serve as the senior technical escalation point for complex infrastructure endpoint and SaaS issues while remaining hands-on when needed

  Drive Automation & Operational Excellence

• Identify opportunities to automate manual work and improve how IT supports the business through workflows integrations AI-powered solutions scripting and internal tooling

• Build operational playbooks and self-service resources that improve consistency and reduce support overhead

• Define and leverage service delivery fleet health and operational metrics to continuously improve reliability efficiency and the employee experience

Partner Across the Business

• Partner closely with People Operations Workplace Operations Security Engineering Compliance Finance and other teams to deliver scalable technology solutions

• Lead cross-functional IT initiatives from planning through implementation and serve as a trusted advisor on employee technology and operational improvements

• Partner with Security Engineering to implement security requirements across identity endpoints SaaS platforms and employee technology while supporting compliance initiatives including SOC 2

• Maintain operational processes access governance and documentation that support security audit and compliance objectives

• Ensure office networking conference room technology AV systems and collaboration tools provide a reliable employee experience

• Operate with a high degree of discretion and confidentiality

Move at rocket speed build something massive.

Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.

We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.

Requirements

• 68 years of experience in IT Operations Systems Administration or Internal IT including experience leading IT teams in a startup or high-growth technology company

• Experience building scaling or modernizing an internal IT function balancing strategic leadership with hands-on execution

• Proven experience hiring mentoring and developing high-performing IT teams

• Strong technical depth across the modern IT stack including Okta (or equivalent SSO/SCIM/MFA) MDM platforms (Mosyle Jamf Kandji Intune) and core business applications (Microsoft 365 Google Workspace Slack Zoom)

• Experience supporting both macOS and Windows environments with strong expertise in endpoint management networking SaaS administration and identity operations

• Experience owning employee onboarding offboarding identity provisioning access management and device lifecycle processes

• Experience leading cross-functional IT initiatives enterprise software implementations and company-wide technology rollouts

• Experience building automations integrations or internal tools using scripting APIs AI or workflow automation platforms

• Experience managing hardware procurement software licensing vendor relationships contract negotiations and IT budgets

• Strong customer service mindset with a high degree of ownership and comfort serving as the escalation point for critical IT issues

• Pragmatic resourceful and able to build scalable systems without creating unnecessary bureaucracy

• Excellent communication and stakeholder management skills with the ability to influence both technical and non-technical partners

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company

• Medical Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Fitness & home services stipend to cover part of your expenses so you can focus on what matters

• A collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the office

• Unlimited vacation and paid holidays

• Well cover relocation packages and make the move exciting not painful!

Job Compensation Range

The salary range for this role is $150000 - $190000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

Required Experience:

Manager