Senior IT Implementation Trainer

Youll play a key role in one of Californias largest technology modernization initiatives by helping Child Welfare professionals successfully transition to the new Child Welfare ServicesCalifornia Automated Response and Engagement System (CWS-CARES). Your primary work will support onsite training activities throughout Los Angeles County with opportunities to travel to other California locations during key implementation phases. Working alongside project leadership Organizational Change Management (OCM) and technical teams youll deliver engaging instructor-led training create user-friendly learning materials and provide hands-on support that empowers end users to confidently adopt new technology and business processes. If youre passionate about helping others learn and want to make a meaningful impact through technology this is an opportunity to be part of a transformational statewide initiative.

WORKSITE: Onsite Los Angeles County CA (Primary) with occasional travel to client locations throughout California.

WORK SCHEDULE: Monday Friday Standard Business Hours

PAY RATE: $40.00 Hourly Rate (W2)

The Child Welfare ServicesCalifornia Automated Response and Engagement System (CWS-CARES) is Californias next-generation child welfare platform. This modern web-based application is replacing multiple legacy systems with a single scalable solution that provides child welfare professionals with faster more efficient access to critical case information. As part of the implementation team youll help prepare and support users through instructor-led training adoption activities and post-Go-Live support to ensure a successful statewide deployment.

• Paid sick leave based on state regulations after 90 days of employment
• Medical dental and vision coverage after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health support for all employees and their families
• Additional voluntary benefits including Group Life Insurance Accidental Insurance Critical Illness and Short-Term Disability
• Opportunity to support one of Californias largest statewide digital transformation initiatives
• Collaborative team environment with experienced implementation professionals

• Deliver engaging instructor-led training throughout Los Angeles County supporting the statewide implementation of the CWS-CARES application.
• Facilitate onsite hybrid and virtual training sessions for end users supervisors leadership teams and Train-the-Trainer participants.
• Develop maintain and continuously improve participant guides presentations job aids quick reference guides FAQs and other instructional materials.
• Provide onsite floor support over-the-shoulder coaching and post-Go-Live assistance to ensure successful user adoption.
• Partner with Organizational Change Management (OCM) project leadership business analysts and stakeholders to identify training needs and tailor learning experiences for diverse audiences.
• Gather participant feedback evaluate training effectiveness and recommend continuous improvements.
• Maintain training documentation and user support resources throughout the implementation lifecycle.
• Travel to other client locations throughout California as needed to support implementation milestones and project activities.

• Minimum two (2) years of experience within the past five (5) years delivering instructor-led training for enterprise software or IT implementation projects.
• Minimum two (2) years of experience developing participant guides presentations job aids quick reference guides and other instructional materials for technology implementations.
• Experience using Salesforce with the ability to train end users on system functionality.
• Experience delivering onsite virtual and hybrid training utilizing adult learning principles.
• Experience supporting Go-Live activities floor support or over-the-shoulder user assistance during software implementations.
• Strong presentation facilitation interpersonal verbal and written communication skills.
• Ability to collaborate effectively with Organizational Change Management (OCM) project teams executive leadership and business stakeholders.
• Must reside within a reasonable commuting distance of Los Angeles County and be available for onsite work throughout the county with occasional travel to other California locations as project needs require.
• Bachelors degree or equivalent combination of education and professional experience preferred.
• Experience supporting public sector Health and Human Services (HHS) child welfare or other government organizations is highly desirable.

This is more than a training role-its an opportunity to help drive the successful adoption of technology that supports children families and communities across California. Youll work alongside experienced implementation professionals while helping thousands of users confidently transition to a modern statewide platform that will improve collaboration efficiency and service delivery for years to come.

Required Experience:

Senior IC