Senior Instructional Designer, Prime Video, Trust and Safety

Prime Videos Trust & Safety team makes sure every title customers see meets local regulations and carries the right age rating and content warnings. As we roll out AI-assisted tools to help our content analysts do this work we need a Senior Instructional Designer to build and run the learning program that gets them ready.

This is an AI-native role. Youll design and deliver training for a global analyst team by using generative AI as your primary tool for authoring personalization and assessment. If you love learning design and are excited by how AI is changing the craft wed like to meet you.

Key job responsibilities
Design and deliver onboarding ongoing training and certification for content analysts across markets.
Build point-of-work guidance and job aids that analysts use in the moment not just courses they complete once.
Use generative AI to author modules scenarios quiz banks and personalized learning paths at speed.
Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
Measure what your programs actually change time-to-competency quality confidence not just completion rates.
Keep learning content current as policies and tools evolve working closely with Policy Ops and Product partners.

About the team
Trust & Safety Operations is the team that reviews content against policy and applies age ratings and content warnings for every market Prime Video serves. Were a mix of policy operations product and science and were building the next generation of tools our analysts use every day.

- Bachelors degree or equivalent
- 6 years designing and delivering learning programs in operations contact center content moderation or similar high-judgment environments.
- Hands-on experience using generative AI tools to build learning content youve shipped things not just experimented.
- Track record of measuring learning against real outcomes not just satisfaction scores.
- Strong writing and information design skills.

- Experience designing in-product guidance or co-pilot experiences not just LMS courses.
- Familiarity with content moderation age rating or other regulated review work.
- Working knowledge of prompt engineering and how to evaluate AI-generated content.
- Experience training globally distributed teams across languages and markets.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 121200.00 - 163900.00 USD annually