Senior Implementation Engineer (Remote)

The Implementation Engineer is a customer-facing technical professional responsible for the planning design integration deployment testing and validation of healthcare communication solutions within complex customer environments. The role requires a strong foundation in server technologies networking databases healthcare integrations and structured implementation methodologies. Implementation Engineers work collaboratively with customers internal teams and third-party technology vendors to integrate solutions within the broader healthcare technology ecosystem. This includes clinical communication systems Electronic Health Record Systems (EHR) nurse call patient monitoring messaging infrastructure telephony and other third-party platforms. Successful candidates will combine strong technical troubleshooting and problem-solving skills with the ability to quickly learn new technologies communicate effectively with customers and technical stakeholders and execute complex implementations using structured and repeatable methodologies.

What You Will Do

• Plan design install configure test and validate healthcare communication solutions within customer environments.
• Integrate solutions with external systems such as EHRs nurse call systems physiological patient monitoring systems telephony systems messaging middleware and other third-party applications.
• Perform technical discovery and collaborate with customer stakeholders to understand infrastructure networking integration and application requirements.
• Install configure and troubleshoot Stryker clinical communication solutions running on Windows Server and Linux environments including application services OS-level dependencies and physical and virtualized infrastructure.
• Troubleshoot complex technical issues across application server network database and integration layers.
• Apply TCP/IP networking and security fundamentals when deploying and troubleshooting solutions in customer environments.
• Collaborate with clinical leads to understand workflow requirements and translate clinical and technical requirements into appropriate solution configurations.
• Execute structured implementation methodologies including technical discovery solution configuration integration testing validation documentation and transition to support.
• Develop and execute test plans and perform end-to-end system testing to validate solution functionality integration and performance.
• Coordinate effectively with internal cross-functional teams throughout the implementation lifecycle.
• Communicate project status technical risks dependencies and issues clearly and consistently to appropriate stakeholders.
• Follow applicable security practices to protect customer medical and sensitive information.

What you need:

Required

• Bachelors in Computer Science or related technical field
• Minimum 2 years of relevant experience in a customer-facing technical services or support

Preferred:

• Demonstrated ability with HL7 integrations or healthcare IT interoperability
• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems storage arrays networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix and Configuration management tools like Ansible or similar is a plus
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
• Demonstrated understanding of structured implementation methodologies with an emphasis on end-to-end testing of complex systems
• Prior experience integrating nurse call and/or patient monitoring systems
• Ability to deploy technology in the healthcare market is highly desired

United States of America Pay Ranges:

• USN: $77700 - $129500 USD Annual
• US5: $81600 - $136000 USD Annual
• US10: $85500 - $142500 USD Annual
• US15: $89400 - $148900 USD Annual
• US20: $93200 - $155400 USD Annual
• US30: $101000 - $168400 USD Annual