Senior HR Business Partner- Customer

Location:Remote United States

Hyland is seeking a strategic HR Business Partner to support our Customer organization. This is a high-impact role for an experienced HR professional who thrives in fast-moving performance-driven environments and brings a strong understanding of post-sales customer operations operational excellence and teams responsible for delivering an exceptional customer experience at scale. As a trusted advisor to senior leaders you will influence business outcomes through people strategies that drive growth engagement and execution excellence.

• Serve as a strategic HR advisor to senior leadership providing thought partnership on organizational effectiveness workforce planning and talent development.
• Translate business priorities into actionable people strategies that enable go-to-market success and drive revenue performance.
• Lead talent planning succession and leadership development initiatives to ensure a strong bench for critical roles.
• Use data and insights to identify trends influence decisions and measure the impact of people programs.
• Champion a high-performance inclusive culture that reflects our values and empowers employees to do their best work.
• Collaborate with HR Centers of Excellence and regional HRBPs to ensure cohesive comprehensive support for global teams and local initiatives.

• 8 years of progressive HR experience preferably in a technology or high-growth company supporting customer-facing or operational teams.
• Demonstrated success partnering with senior leaderson business transformation organizational design and change management in complex fast-paced environments.
• Experience supporting customer-focused organizations with an understanding of service delivery models scalability and operational performance.
• Excellent communication skillswith the ability to coach influence and partner with employees and leaders at all levels of the organization.
• Demonstrated analytical and problem-solving skills with the ability to interpret people data identify trends and translate insights into actionable recommendations.

• Proven ability to balance strategic leadership with hands-on executionwhile managing multiple priorities and stakeholders.
• Strong business acumenwith the ability to align people strategies to customer outcomes operational efficiency and organizational performance.
• Experiencepartnering with Total Rewards and Financeto shape compensation and incentive programs that attract and retain top talent.
• Proven ability toserve as an employee champion and change agent partnering with business leaders to drive change and execute new business initiatives.
• Experience developing and implementingpeople strategies that advance diversity equity inclusion and belongingacross hiring promotion retention and inclusion practices.

The salary range for this role is$120000 - $135000. The listed salary range represents a good faith estimate at the time of posting. The listed range may be adjusted in the future based on business needs. Actual compensation will be based on job-related factors including but not limited to qualifications skills and experience.

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.