Senior Field Service Engineer

What does a cell phone in your pocket a spaceship and an electric vehicle have in common

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Field Service Engineer opportunity. This role reports into EDS an Ellsworth Corporation company. Candidates must be located either in Sparks NV or in the Midwest (Milwaukee Chicago or Minneapolis areas). We are also open to hiring career level candidates depending on experience.

Do you have experience with machine maintenance repair and troubleshooting and enjoy working directly with customers Want to continue to grow your career This is an exciting time to be a part of Ellsworth come join our team!

Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Technician opportunity at Ellsworth Dispensing Solutions located in Sparks here to find out more about the markets we serve and here to learn about our consumer and manufacturing products!

This role performs on-site preventive maintenance troubleshooting repairs equipment modifications and installations of equipment ranging from medium to highly complex systems for national and international customers. Maintains equipment documentation related to internal assembly testing set-up and troubleshooting. Delivers start-up services and customer training during installations.

Responsibilities

• Installs troubleshoots repairs modifies overhauls or refurbishes standard equipment and special purpose equipment and system components at customer locations
• Integrates equipment with customer and/or third-party vendor equipment as needed
• Provides after-sales technical support and machine maintenance training to customers
• Performs preventive maintenance on customer equipment as required
• Communicates with customers to schedule installations repairs and/or preventive maintenance work and estimated arrival times for unscheduled service requests
• Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
• Participates in trade shows as required

PERKS & BENEFITS

As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!Click Here for a summary of Employee Benefits.

Qualifications

• 4 Years of direct work experience (2 years for career level candidates)
• Bachelors degree from a four-year college in Engineering or related field other combinations of education and experience may be considered
• Mustpossessand maintain a valid drivers license with asatisfactorydriving record.
• Strong customer service skills with the ability to manage high-stress situations with professionalism
• Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
• Continuously pursues training and development opportunities including an in-depth knowledge of machine tool industry latest technologies and company product lines
• Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
• Ability to work independently with minimal guidance including making decisions which may be outside standard operating procedures
• Familiarity with relevant industry regulations and standards
• Frequent travel 25-50% domestic and occasional international
• The ability to lift 75 lbs. frequently bending and lifting safely

#EDS #fieldservice #dispensing #adhesives

Required Experience:

Senior IC