Senior Field Engineer (QRD)

Job Description

Work Arrangement

This role is hybrid. The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues. Wed. Thurs.) per week or as dictated by the business.

The Role
The Senior Field Quality & Reliability Engineer (QRD) is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification analysis and resolution for vehicle mechatronic hardware and embedded control systems.
This role connects customer experience data analytics and product engineering within Vehicle Software and Electronics Engineering Quality (VSEE Quality) to drive both shortterm containment and longterm quality improvements across global vehicle programs.

Key Responsibilities:

• Analyze field data including DTCs warranty claims plant data service information and customer feedback in order to create actionable plans for field resolution.

• Identify partition (Hardware vs. Software) prioritize and track issues using GM systems and dashboards.

• Represent VSEE QRD in CPIT / Focus CPIT SMT Core PDT QRD Reviews daily and weekly QRD calls and other escalation forums as required.

• Plan and implement target sufficiency actions to address QRD issues ensuring temporary containment and permanent corrective actions are driven to closure.

• Identify and manage breakpoints (BP) for service plant and OTA actions.

• Forecast quality and warranty performance targets and track progress against commitments.

• Track trends Pareto drivers and maintain Top 20 issue lists.

• Proactively identify emerging issues using plant service and field data.

• Support fast response activities service garage escalations and readacross initiatives across programs.

• Coordinate and lead global QRD alignment (GMNA priority) through influence.

• Communicate clearly with engineering manufacturing service and supplier teams.

• Balance quality improvements with cost and warranty impact considerations.

Minimum (Required) Qualifications

• Bachelors degree in engineering (Electrical Mechanical Mechatronics Systems or related).

• Program management experience ability to manage multiple priorities in a fastpaced environment

• Experience with vehicle systems hardware or embedded control systems SW release Cadence OTA

• Experience analyzing warranty DTC or field performance data.

• Ability to lead crossfunctional issue resolution efforts.

• Strong analytical problemsolving and communication skills.

• Familiarity with AIenabled tools automation or analytics to improve QRD efficiency (e.g. workflow automation dashboard automation data triage AIassisted analysis).

Preferred Skills

• Experience in Quality Reliability & Durability (QRD) warranty or field quality roles.

• Experience supporting CPIT Focus CPIT SMT Core PDT and escalation forums.

• Use of QRD tools such as: SI TrackerGart QDAP DAS GWM MERS

• Knowledge of Hardware vs. Software issue partitioning and correctiveaction processes.

• Experience working with global teams and suppliers.

• Interest in leveraging digital tools and automation to standardize QRD work.

• Automotive OEM or supplier experience.

Travel
Up to 25% travel to suppliers and assembly plants

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SPONSORSHIP: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN H4 EAD J-1 etc.)

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Why Join Us

At GM youll be at the forefront of shaping the future of connected electric and autonomous vehicles. Youll work on cutting-edge antenna systems alongside some of the brightest minds in automotive and RF technology with the resources to make an impact at scale. We offer competitive compensation growth opportunities and a culture that values innovation inclusion and forward thinking. This is a unique opportunity to lead innovate and help millions of customers around the world stay connected on the move.

Bonus Potential:An incentive pay program offers payouts based on company performance job level and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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