Senior Enterprise Launch Manager

As an Enterprise Launch Manager on the Account Management team you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales Support Marketing Product Engineering and Finance.

This role does require experience working with one of the following: month end close experience preferably with cloud based ERPs experience implementing or administering expense programs or corporate card programs.

What Youll Do:

• Own implementation success from project kickoff to go-live leveraging strong project management skills and deep product knowledge.
• Build and execute detailed project plans own project activities work with other team members to execute on project deliverables to ensure on time high quality deployments.
• Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis and create and maintain process documentation / work instructions
• Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows
• Understand and document customer pain points advocate for them internally to influence product changes.
• Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on pre-engagement opportunities and RFPs
• Collaborate with Sales Product Operations Travel Experience/Support Consulting & Supply and Customer Success in order to meet existing new and future customer needs
• Develop tailored training programs including hosting remote or on site training creating training materials and standard operating procedures.
• Provide an excellent customer experience through high-quality communication and interactions.
• Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.

What Were Looking For:

• 5 years in project and account management or implementations where you have had to advise clients build strategic relationships implement and onboard complex customers and run multiple efficient projects at once.
• Experience implementing or administering expense programs and/or corporate card programs
• Experience with month-end close preferably with cloud based ERPs (e.g. NetSuite Sage Intacct Quickbooks Online)
• You are a hyper-effective person who can dig into the weeds pull up to connect back to strategy and generally gets stuff done.
• Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.
• Solid oral written presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic energizing environments.
• Inquisitive practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at explaining ideas and finding ways to keep peoples attention.
• Willing and able to travel domestically and internationally to visit customers and prospects