Senior Engineering Program Manager, Customer Engagement Apple Service

The Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on a massive scale meeting Apples high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure end-to-end solutions. Thanks to Apples unique integration of hardware software and services engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apples privacy policy one of Apples core values. Although services are a bigger part of Apples business than ever before these teams remain small nimble and multi-functional offering greater exposure to the array of opportunities here.

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope risk timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules including Apple Services Product development other Apple groups (client teams device teams other business teams) and backend reporting systems. Collaborate with Product Design Engineering QA Legal Finance Privacy Anti-Fraud Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiativesnNaturally accountable and responsible with a clear track record of making a difference in the projects you drivenSelf-starting self-motivated focused and self-sufficient

Extraordinary communication and presentation skills (written and verbal) to all levels of an organizationnStrong facilitation skills (requirements sessions design meetings progress and status meetings)nExperience working within a globally distributed teamnStrong technical proficiencynUsing AI agents fluently in your day-to-day development Degree and/or MBA preferred