Senior Engineering Manager, Observability

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Available Locations: Austin TX New York NY Lisbon Portugal London UK

As the Engineering Manager for our Developer Observability Platform you will manage a high-velocity customer-obsessed team. Your mission will be to empower customers by making their telemetry discoverable and actionable in one place.

The team is international and distributed they move fast and are deeply attuned to customer feedback. They bring a deep range of observability experience from major companies and fast-moving startups. This is a deeply cross-functional role that will need to understand the nuances of monitoring some of our most complex and high volume primitives such as Workers Workers for Platforms Agents and Durable Objects. This is a high-visibility role that will be directly interfacing with some of our biggest customers.

• Deliver excellent customer outcomes above all else. Whatever is required - building planning deciding designing communicating - you are accountable and get it done.

• Set the technical and product vision along with your PM and Engineers. Build the right thing at the right time.

• Building an observability platform for the current AI driven ecosystem. Agents empower new types of platforms capabilities even as they require new types of observability.

• Own the operational aspects of your platform such as SLOs incident response customer escalations and technical debt. Reliability is its own feature.

• Recruit mentor and grow engineers. We have a high bar and expect you to raise it.

• Cultivate a team culture that values fast iteration high agency and ownership.

• Work cross-functionally with a range of platform and product teams to instrument and surface meaningful data in actionable ways.

• A minimum of 8 years of relevant industry experience including at least 4 years managing software engineering teams.

• Proven track record leading teams that have shipped and operated complex large-scale systems and data-driven applications. Preferably in observability developer platforms cloud infrastructure edge/proxy systems or high-scale APIs.

• Significant technical depth with the ability to guide architectural discussions make credible technical decisions review designs and unblock your team.

• Strong developer tools taste. You have used and built enough observability products to know what makes them delightful or painful.

• Demonstrated ability to hire coach and develop senior engineers and to build high-performing inclusive teams that ship. You care about teams and team culture.

• A hands-on approach to leadership: you consider yourself a builder stay close to the code know the numbers know the customer and know what to build next.

• Working on hosted customer-facing observability products

• Instrumenting observability in global-scale production environments

• Implementing observability (OTLP OLAP databases such as Clickhouse Grafana Elasticsearch Kibana etc)

• Experience building with Cloudflares Developer Platform and have opinions on where we could improve especially with respect to observability.

Compensation may be adjusted depending on work location.

• For NY-based hires: Estimated annual salary of $220000 - $303000
• For Portugal-based hires: Estimated annual salary of 89000 - 122000

This role is eligible to participate in Cloudflares equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.