Senior Engineer IVR

Why Join GEICO

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers expectations while making a real impact on local communities nationwide.

Founded in 1936 GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company we want you to feel valued supported and proud to work here. Thats why we offer the GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Our Service Engineering team at GEICO is revolutionizing customer service using AI and multi-agent systems. If youre passionate about creating large-scale distributed AI applications with significant business impact this opportunity is perfect for you. Our focus is on enhancing self-service rates across all communication channels from voice (IVR) to chat.

Our Senior Engineer is a leading member of the engineering staff working across the organization to provide friction-less experience for our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge typically ranging from front-end UIs through back-end systems and all points in between.

As a Senior Engineer you will:

• Design develop and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice IVR chat).
• Build and optimize multi-agent systems that enable intelligent collaborative decision-making to improve automation and customer experience.
• Collaborate with cross-functional teams (engineering product data science) to translate business requirements into scalable AI/ML solutions.
• Ensure system reliability scalability and performance through best practices in architecture testing and monitoring.
• Stay at the forefront of AI and distribute systems research bringing innovative approaches and tools into production environment.
• Utilize programming languages like Python SQL and NoSQL databases Container Orchestration services including Docker and Kubernetes and a variety of Azure tools and services
• Consistently share best practices and improve processes within and across teams

Qualifications

• Hands-on proficiency with modern AI/ML frameworks and tools (e.g. TensorFlow PyTorch) and programming languages such as Python Java or C.
• Proven experience designing developing and deploying AI or machine learning models (LLMs) in production environments with a focus on scalability and performance.
• Strong software engineering background with expertise in building large-scale distributed systems preferably in cloud environment (Azure or AWS).
• Demonstrated ability to apply AI/ML solutions to real-world business problems delivering measurable impact in areas such as natural language processing speech recognition recommendation systems or intelligent automation.
• Experience in building products using micro-service-oriented architecture and extensible REST APIs
• Experience building the architecture and design (architecture design patterns reliability and scaling) of new and current systems
• Experience with continuous delivery and infrastructure as code
• Experience in leveraging PowerShell scripting
• Experience in existing Operational Portals such as Azure Portal
• Experience with application monitoring tools and performance assessments.
• Ability to excel in a fast-paced startup-like environment
• Knowledge of developer tooling across the software development life cycle (task management source code building deployment operations real-time communication)

Experience

• 4 years of professional software development experience within a Python or Java framework (J2EE web containers and Java)
• 4 years of experience in open-source frameworks
• 3 years of experience with architecture and design
• 3 years of experience with AWS GCP Azure or another cloud service

Education

• Bachelors degree in computer science Information Systems or equivalent education or work experience

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:Protecting customers through lifes twists and turns with innovation and integrity.

Great Careers:Personalized development programs mentorship and certification assistance.

Great Culture:Inclusive and collaborative culture rooted in shared success.

Great Rewards:Competitive pay benefits and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.