Senior Engagement Manager, Professional Services, AWSI HCLS

The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex Healthcare and Life Sciences (HCLS) transformation this role you will lead delivery quality and velocity for programs spanning several concurrent workstreams orchestrating 50 person teams of AWS builders partners and customers to deliver transformational AI data and enterprise modernization outcomes for the worlds leading HCLS organizations.

Your objective will be to deliver distinctive customer business outcomes and doing so you will lead the implementation of AWS delivery innovations with customers including re-designing software development processes to become AI-native end-to-end (AI-DLC). You will bring exceptional stakeholder orchestration and relationship-building skills intrinsic problem-solving ability to proactively shape program direction anticipate and mitigate risks and actively manage interdependencies and the backbone to influence customers and partners when program success demands it. This is an opportunity to shape the future of the industry directly through hands-on transformation leadership.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using AWS services. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing and AI transformation initiatives.

This role requires approximately 50% co-location on site with customer AWS and partner teams within the U.S.

Key job responsibilities
- Build and nurture trusted executive relationships (VP) delivering strategic counsel on program direction health risks and trade-offs to inform executive decisions

- Proactively manage interdependencies mitigate risks and drive accountability for program outcomes in ambiguous fast-changing environments

- Orchestrate across customer lines of business IT and partner teams simultaneously aligning these stakeholders on priorities timelines and definitions of success and escalating blockers where necessary for resolution

- Define and track measurable customer business outcomes (e.g. time-to-market acceleration) as the north star for program success translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions

- Own the program financial health including forecasting revenue recognition commercial management change request negotiation and scope management for fixed-price milestone-based delivery constructs

- Influence human builder and agent builder teams effectively establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation

- Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs adapting delivery models and team structures for accelerated scale and pace establishing outcomes-based governance frameworks for AI-native builds and steering multi-agent systems at scale to drive delivery productivity across the program

- Establish and enforce governance frameworks for agentic AI in delivery including observability cost controls human-in-the-loop checkpoints and compliance guardrails ensuring AI-augmented workflows remain auditable secure and aligned with customer regulatory requirements (e.g. HIPAA GxP)

- Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale

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About the team
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- Bachelors degree in STEM field
- 5 years of experience in technology transformation program management with experience leading complex multi-workstream delivery programs ($5M/year in professional services revenue) end-to-end including governance program delivery quality and velocity and financial health
- Experience in the healthcare and/or life sciences industry
- Experience with fixed-price milestone-based delivery models where scope management risk mitigation and financial discipline are critical to program success
- Experience in adopting and championing emerging delivery methodologies and tooling that accelerate team productivity including experience adapting governance frameworks for new technology-driven delivery models

- AWS Certified Solutions Architect GenAI Practitioner and/or Cloud Practitioner or equivalent cloud program management certifications (PMP PgMP SAFe)
- Experience managing large-scale programs with multiple delivery partners including governance of partner-delivered workstreams
- Experience with AI/ML and data transformation programs sufficient technical acumen to engage credibly with technical leads ask probing questions and make informed trade-off decisions
- Experience serving as a trusted strategic advisor to VP executives delivering structured program narratives proactively framing risks and trade-offs and maintaining credibility through delivery challenges
- Experience influencing executive decisions on scope investment and organizational change
- Experience building trusted relationships with senior customer executives (VP) to influence strategic and operational decisions and managing escalation paths across complex stakeholder landscapes
- Experience in software development and proficiency in AI-DLC or equivalent AI-accelerated development methodologies at the governance and program leadership level including experience adapting estimation milestone tracking and quality assurance frameworks for AI-native delivery models

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 176600.00 - 238900.00 USD annually
USA IL Chicago - 153600.00 - 207700.00 USD annually
USA MA Boston - 153600.00 - 207700.00 USD annually
USA NC Raleigh - 153600.00 - 207700.00 USD annually
USA NJ Jersey City - 168900.00 - 228500.00 USD annually
USA NY New York - 168900.00 - 228500.00 USD annually
USA VA Arlington - 153600.00 - 207700.00 USD annually
USA WA Seattle - 153600.00 - 207700.00 USD annually