Senior Endpoint Support Engineer

• $61200 annual Exempt
• This position will work onsite the Grand Forks ND campus.

This position will work as part of a creative and talented team to support students faculty and staff in the pursuit of technical innovation and academic excellence. This position will help maintain UITs ongoing commitment to Safeguarding UND and supporting IT Service excellence for the campus. This will be accomplished by deploying and maintaining over six thousand endpoints monitoring end-point security and assisting with supported software systems and associated device peripherals.

• Administer maintain and optimize endpoint devices software and associated systems to ensure reliable secure and efficient operations across the enterprise environment
  • Administer design and optimize Endpoint Management Platforms including Intune SCCM Jamf and related systems.
  • Design implement and optimize endpoint provisioning solutions including operating system deployment configuration and lifecycle management.
  • Design package and deploy applications updates and configurations across endpoint platforms (e.g. Intune SCCM Jamf) ensuring reliability standardization scalability and increased security.
  • Install configure and troubleshoot desktop operating systems network drivers protocols and other clients.
  • Ensure the reliability performance and lifecycle management of classroom and shared endpoint environments through proactive monitoring and maintenance.
  • Collaborate with cross-functional IT and security teams to design and advance endpoint services driving continuous improvement in performance security and user experience.
  • Apply advanced troubleshooting techniques including networking fundamentals to identify root causes of endpoint connectivity issues and drive long-term solutions in collaboration with infrastructure teams.
  • Evaluate test and recommend endpoint hardware and software solutions ensuring compatibility performance and alignment with enterprise standards.
• Provide advanced technical support and serve as an escalation point for complex endpoint and device-related issues impacting faculty staff and students
  • Serve as an escalation point for complex endpoint application and device management issues providing advanced troubleshooting and resolution.
  • Perform root cause analysis on recurring or high-impact issues and implement long-term solutions to improve service stability and performance. Collaborate with the Service Desk and support teams to resolve escalated incidents in a timely manner and to improve overall support processes
  • Document technical solutions known issues and standard operating procedures to enhance team knowledge and operational efficiency.
  • Provide technical consultation and guidance to faculty staff and IT teams regarding endpoint technologies configurations and best practices.
  • Develop and deliver technical training or knowledge transfer to IT staff and stakeholders on new tools systems and processes as needed.
  • Identify trends in support issues and proactively recommend and implement improvements to reduce incident volume and improve user experience.
  • Maintain and continually development deep technical expertise in endpoint technologies including Windows macOS Active Directory Azure/Entra ID and endpoint management platforms (e.g. Intune Jamf).
• Endpoint Security and Compliance
  • Coordinate with UIT Security to design implement and maintain endpoint security configurations and compliance policies across endpoint management platforms (e.g. Intune Jamf) Monitor and respond to endpoint security incidents performing root cause analysis and identifying long-term remediation strategies.
  • Ensure endpoints meet institutional security standards including encryption patch compliance and configuration baselines.
  • Research develop and enforce endpoint hardening standards including device configuration access controls and threat protection measures.
  • Leverage endpoint security tools (e.g. Microsoft Defender Cortex or similar) to monitor detect and remediate threats.
  • Identify security gaps and proactively recommend and implement improvements to strengthen endpoint security posture.
  • Support the implementation of Conditional Access device compliance policies and secure access strategies within the endpoint environment.
• Communication Documentation and Other Duties as Assigned
  • Develop and maintain technical documentation including system configurations processes standards and knowledge base articles.
  • Contribute to the development and refinement of endpoint management policies standards and operational procedures.
  • Communicate effectively with technical and non-technical stakeholders regarding system changes incidents and ongoing initiatives.
  • Provide regular updates on projects initiatives and operational improvements to leadership and team members.
  • Identify opportunities for process improvement and drive initiatives to enhance efficiency scalability and service quality.
  • Participate in cross-functional meetings and contribute technical expertise to support decision-making and planning efforts.
  • Maintain accurate documentation and reporting to support operational transparency and continuous improvement.
• Provide Technical Leadership and Mentorship to Endpoint Engineering Staff
  • Provide technical mentorship and guidance to junior team members as well as endpoint engineers supporting skill development and knowledge growth.
  • Serve as a subject matter expert for endpoint technologies assisting team members with complex technical challenges and escalations.
  • Lead knowledge sharing efforts including documentation training sessions and best practice development.
  • Promote standardization and consistency across endpoint management practices tools and configurations.
  • Assist in onboarding and developing new team members by providing technical training and guidance on systems and processes
  • Collaborate with leadership to identify skill gaps and recommend training or development opportunities for the team.
  • Provide technical input on team processes workflows and continuous improvement initiatives.

• Excellent interpersonal skills
• Demonstrated excellence in customer service.
• Ability to communicate with non-technical and technical users.
• Ability to prioritize multi-task and meet deadlines.
• Demonstrated ability in problem solving sound decision-making and critical thinking skills
• Demonstrated ability to work independently and be a team player.
• Experience working in a structured process-driven environment

• Bachelors degree in related field OR 5 years of experience in endpoint engineering desktop engineering or enterprise endpoint management
• 3 years of hands-on experience with modern endpoint management platforms (e.g. Microsoft Intune Jamf Pro SCCM/MECM with an emphasis on Microsoft Intune)
• Scripting and automation experience (e.g. PowerShell Bash or Python) to support endpoint management andoperational efficiency
• Experience with application packaging and deployment (e.g. Intune SCCM Jamf)
• Successful completion of a Criminal History Background Check

In compliance with federal law all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

• Experience supporting macOS in an enterprise environment using Jamf and Apple Business Manager Experience with mobile device management (iOS/iPadOS/Android) and MDM/MAM policies Experience with virtual desktop environments (e.g. Azure Virtual Desktop VMware Horizon FSLogix) Experience with endpoint analytics reporting or monitoring tools Familiarity with security frameworks or standards (e.g. CIS benchmarks Zero Trust principles) Relevant certifications (e.g. Microsoft Endpoint Administrator Azure Administrator Jamf certifications ITIL)
• Experience managing Windows 10/11 and macOS in an enterprise environment
• Experience with Microsoft Entra ID (Azure AD) including device management identity integration and Conditional Access
• Experience with endpoint security tools and practices (e.g. Microsoft Defender Cortex encryption compliance policies endpoint hardening)
• Experience with patch management strategies and tools including third-party application patching.
• Experience implementing or supporting modern endpoint provisioning solutions (e.g. Autopilot zero-touch deployment)