Senior Director, UX Strategy

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is hiring! Were seeking a Senior Director of UX Strategy a senior leadership role responsible for defining advancing and governing the end-to-end experience strategy for the Client Experience. This leader will establish a clear experience vision translate client insight into prioritized strategic initiatives and lead the teams responsible for delivering high-quality consistent and measurable client experiences.

Partnering closely with Product Technology Operations and Business leaders the Senior Director will ensure that experience investments align with client needs business priorities and long-term product strategy. The role requires a strategic client-centered leader who can balance persona-specific needs with shared platform opportunities while building strong high-performing UX teams.

• Define and maintain a multi-year UX strategy experience vision principles and roadmap for two client personas.
• Lead and develop the UX teams supporting these personas creating clarity around priorities roles standards operating practices and career growth.
• Build a deep understanding of client needs workflows pain points and desired outcomes through research analytics client feedback and market insight.
• Establish a cohesive experience portfolio that identifies where solutions should be tailored by persona and where shared capabilities patterns and workflows should be standardized.
• Partner with Product and Technology leaders to translate experience strategy into actionable roadmaps investment decisions and delivery plans.
• Advocate for client-centered prioritization ensuring that strategic decisions are informed by evidence business value and measurable outcomes.
• Establish governance for experience quality usability accessibility design consistency research rigor and design-system adoption.
• Define and monitor experience measures including adoption task completion satisfaction usability and operational efficiency.
• Identify cross-journey dependencies risks and opportunities that affect the end-to-end client experience.
• Communicate experience strategy research findings priorities and outcomes clearly to executive stakeholders and cross-functional teams.
• Foster a culture of collaboration experimentation accountability and continuous improvement across the UX organization.

• Bachelors degree in Human-Computer Interaction Design Psychology Business Technology or a related field; advanced degree preferred.
• 12 years of progressive experience in UX product design experience strategy product management or a related discipline.
• 5 years of people leadership experience including leading and developing multidisciplinary UX research content or design teams.
• Demonstrated success developing and executing enterprise-scale experience strategies across complex products platforms or client journeys.
• Strong understanding of UX research interaction design information architecture content strategy accessibility analytics and design systems.
• Experience working in matrixed organizations and influencing senior stakeholders across Product Technology Operations and Commercial functions.
• Proven ability to connect client experience improvements to measurable business outcomes including adoption retention efficiency or revenue growth.
• Exceptional communication facilitation storytelling and executive presentation skills.
• Ability to manage competing priorities make thoughtful trade-off decisions and build alignment in a complex environment.

• Experience in financial services fintech regulated industries or enterprise software.
• Experience leading UX transformation operating-model design or design maturity initiatives.
• Familiarity with agile product delivery portfolio planning and outcome-based measurement frameworks.
• Experience establishing or scaling design systems research operations or experience governance models.

• Client-centered strategic thinking
• Enterprise and portfolio leadership
• Talent development and team building
• Cross-functional influence and stakeholder management
• Evidence-based decision-making
• Clear communication and executive presence
• Bias for measurable outcomes and continuous improvement

Compensation Range: The salary range for this position is between $150000 - $190000 USD. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

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