Senior Director, Public Sector Sales Operations

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Director of Public Sector Sales Operations to join our team. This opportunity is a Remote or Hybrid role reporting to the SVP of GTM Operations in the WW GTM Operations department. As a Senior Director of Business Operations (Public Sector) you will serve as a high-level executive who bridges the gap between sales strategy government procurement compliance and operational this role you will optimize revenue streamline complex public-sector proposal processes and scale go-to-market teams.

What youll do (Role Expectations)

• Strategic Sales Planning & Operations: Direct long-term operational strategies resource allocation territory design and quota assignments to align with government procurement cycles and business goals
• Performance Metrics & Pipeline Management: Lead the sales operating cadence by driving pipeline reviews managing forecasting and delivering actionable KPIs to identify gaps and improve conversion rates
• Public Sector Compliance & Risk Mitigation: Ensure all operational activities strictly adhere to government regulations (including FAR and cybersecurity mandates) while spearheading audit readiness to minimize risk
• Contract Lifecycle & Delivery Excellence: Oversee end-to-end contract management to guarantee SLA fulfillment scale operations for new business wins and drive quality assurance to optimize client retention
• Team Leadership & Cross-Functional Alignment: Mentor a high-performing operations team and foster collaboration across product engineering legal and finance to execute large-scale organizational initiatives

Who You Are (Success Profile)

• You thrive in ambiguity and remain comfortable building the path as you walk it viewing a dynamic environment as the raw material needed to build something meaningful.
• You operate with urgency and a relentless focus on execution understanding that speed and quality are not mutually exclusive in a high-growth environment.
• You are deeply data-driven leveraging analytics to find the truth measure what matters and replace assumptions with evidence to guide informed choices.
• You are resilient and adaptable viewing change as an opportunity and maintaining your composure to guide teams through complex high-pressure situations.
• You lead with integrity by doing the right thing even when it is difficult maintaining a high standard of accountability and building trust through transparent action.

What Were Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Bachelors degree in business administration computer science cyber security or a related field
• 10 years of progressive operations management experience with at least 5 years specifically leading public sector or government-facing operations
• In-depth understanding of public sector procurement processes and compliance standards. Demonstrated understanding for cyber security services including but not limited to AI tools
• Proven operations experience supporting a public sector sales organization managing and optimizing operational processes across cross-functional sales teams with the ability to leverage knowledge of the USA Public Sector to extend operations and strategies to other countries around the world
• Strong background in finance process optimization (e.g. Lean/Six Sigma) risk mitigation and cross-group communication

What Will Make You Stand Out (Preferred Qualifications)

• MBA
• Software/SaaS industry experience
  
  

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

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By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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