Senior Director Professional Support Services

The Sr. Director Professional Support Services has the following duties and responsibilities:

Strategy and Business Development
Work in collaboration with hospital leadership physicians and other key stakeholders to develop strategic business innovation growth and marketing plans within area of responsibility.
Articulate strategic plan and tactics to leaders within area of responsibility to create alignment and establish priorities.
Collaborates with medical staff hospital and other service providers to develop and/or enhance programs and service delivery.
Participate in hospital initiatives (i.e. fundraising and community events) serve on hospital and system-based committees as appropriate.
Evaluates operational needs for new programs services and technology including staffing requirements and capital needs.
Continually investigates and introduces process improvement measures and presents suggestions for consideration. Advises hospital Leadership regarding the need for new programs and services.
Regularly reports verbally or in written means to hospital President Executive Team appropriate medical staff committees and other groups as necessary on quality processional services and financial activities of assigned area.

Operations
Provides executive leadership and direction for area of responsibility delegating activities as required for safe efficient and effective operations.
Plan organize and delegate activities as required for the safe efficient and effective operations including active participation with other hospital and leadership staff to accomplish this objective.
Develop and oversee implementation of policies procedures and standards that direct operations creates operational efficiency and ensures regulatory compliance.
Create and implement processes that facilitate the coordination of care and ensure an interdisciplinary process.
Develop and implement operating plans to ensure strategic financial and marketing objectives are realized.
Identify and utilize processes and resources that support optimal delivery of data and information to leadership and workforce team.
Evaluate performance for area of responsibility and hold leaders accountable for operational outcomes consistent with established goals.
Collaborates and cultivates strong working relationships across disciplines and with all levels of leadership.
Provides direction in emergency or crisis situations.

Regulatory Compliance
Maintain compliance with regulatory agencies and accrediting bodies (TDH TJC CAP CMS applicable state license and certification). Ensures operations are carried out in compliance with these regulations. Identifies gaps and implements remediation plans as necessary.
In collaboration with THFW Compliance investigate and respond to matters of concern related to alleged violations taking corrective action as necessary. Consults with Human Resources as appropriate regarding potential disciplinary action.

Quality and Performance Improvement
Create a culture of continuous improvement and accountability.
Ensure the integration of quality and performance improvement into operations.
Monitor and ensure compliance with policies and procedures as well as safety environmental and infection control guidelines.
Use benchmark data from internal and external sources to identify opportunities for improvement of care and service delivery.
Identify key performance indicators within areas of responsibility that need to be monitored and evaluated.
Identifies opportunities for improvement of care and services based on comparative data from internal and external sources indicators process and outcome measures and other findings.
Develops monitors and evaluates systems for improved performance utilizing methodologies such as Lean Six Sigma and PDSA.
Reviews Press Ganey patient satisfaction data to identify gaps between results and expectations. Develops/implements processes and systems that will ensure high levels of satisfaction are maintained.
Assist with plans for educating measuring monitoring and improving performance on the patient safety KPIs RCBs and other KPIs.
Provides timely follow through and response to issues or complaints including RLs patient complaints and CMS investigations.
Ensures patient receive safe and consistent care within areas of responsibility by implementing/monitoring quality assurance/quality improvement programs to achieve measurable improvements in care and patient safety.
Optimizes physician satisfaction and improves ease-of-use for physicians in the hospital setting.

Fiscal Management
Operationally responsible for the financial performance including operating and capital budgeting for assigned area of responsibility.
Promote activities to reduce costs enhance revenues and achieve operational efficiency.
Manage the approved budget through frequent and regular monitoring. Implement written action plans to address variances adjusting strategies as needed to meet budgetary expectations.
Considers operational outcomes and financial implications when making recommendations to implement new services or modify current programs.
Manages staffing levels consistent with volumes.
Manages the approved budget through frequent monitoring implementation of action plans to address variances and strategies as needed to meet budgetary expectations.
Assists the CFO in the financial analysis for new and/or existing programs services and related technologies. With finance develop plans to address potential risks or opportunities with new programs and analyze clinical and financial trends. Develop monitor adjust and explain variances for operational and capital budgets.

Human Resource Management
Recruits and retains a quality work force.
Provides a work environment which attracts and retains staff.
Ensure Human Resource metrics (i.e. retention vacancy rates etc) meet established targets.
Promote and foster a diverse highly engaged and collaborative work environment within areas of responsibility. Utilize workforce metrics such as vacancy retention and engagement to monitor identify and respond to workforce trends.
Consistently practice strategic human resources management. Motivate others to achieve excellence in patient care quality safety service and stewardship.
Conducts regular meetings informs team of changes in policy or procedure and provides information regarding overall strategic mission vision and direction of hospital.
Mentor coach and support direct reports front line team and hospital leadership with building teamwork staff development and education to achieve optimal performance and develop managerial and clinical talent.
Ensures employee engagement survey participation rates and results meet established goals.
Mandatory requirements are complete and required licensures certification and/or registry are current and in good standing.
Maintain compliance with hospital and system policies.
Monitor and manage performance using the disciplinary process as appropriate.

Professional Experience/Qualifications:

Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. This role requires the ability to solve problems think outside-the-box and be resourceful; must be result-oriented a quick learner and self-starter. The requirements listed below are representative of the knowledge skill and/or ability required to build THRs culture for action.

Education
Bachelors Degree Business or Healthcare related discipline Required
And
Masters Degree Business Administration Healthcare Administration or related discipline Required

Experience
5 Years Progressive management experience in a healthcare setting Required
Managerial or Director Level Experience Strongly Preferred
Previous Leadership experience with a larger group of reports a plus
Acute Care Ancillary experience Strongly Preferred

Skills
Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines and with a variety of distinct constituents as well as the ability to articulate complex information in understandable terms. Excellent interpersonal skills with the ability to establish and maintain effective working relationships across and beyond the organization. Demonstrated ability to influence and coach for results.
Proven expertise in examining and reengineering operations and implementing new strategies. Demonstrated ability to lead organizational initiatives accomplish results and achieve measurable outcomes or goals. Strong analytical reasoning skills including the ability to implement projects and solve complex problems. Must be able to work in challenging situations. Knowledge of industry and regulatory standards for areas of responsibility. Proficient computer and Microsoft Office skills.

Why Texas Health

At Texas Health Resources our mission is to improve the health of the people in the communities we serve.

As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture benefits and recent awards.

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Senior Director Professional Support Services

Are you looking for a rewarding career with top-notch benefitsWe are looking for a qualifiedManagerlike you to join our Texas Health family.

Position Highlights

• Work location:Texas Health Fort Worth
• Core Work hours: Monday Friday 8a-5p;

Texas Health Fort Worth is an 851-bed Magnet-designated full-service hospital that has served Fort Worth and surrounding Tarrant County communities since 1930.

We offer advanced care in cardiovascular services high-risk obstetrics gynecology neurosciences orthopedics and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement Brain Tumor Treatment Comprehensive Spine Program and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities and we support Graduate Medical Education (GME) to help train the next generation of physicians.

Texas Health Fort Worth is Joint Commission-certified as a Comprehensive Cardiac Center a Comprehensive Stroke Center and a Level I Trauma Center. We are also a designated Magnet hospital and recognized as the Best Place to Have a Baby in Tarrant County. Texas Health Fort Worth continues to be a top choice in North Texas for emergency services womens health cardiac care and more.

Position Summary

Reporting to the Chief Operation Officer in cooperation with the Chief Nursing Officer and the Executive Leadership Team supports the planning development and execution of short and long-term clinical and non-clinical strategic initiatives and identifies opportunities for integration and/or improved efficiencies making recommendations when appropriate. Collaborates with other directors and clinical program teams to determine priorities goals and objectives for clinical strategic initiatives

Responsible for directing the operations and strategy for the Operating Room Vascular & Interventional Radiology Sterile Processing Pre-Admit Testing Peri-anesthesia Department Environmental Services Wound Care Radiology Mission Control Food and Nutrition Services and Neurodiagnostics achieving full and seamless integration of all operational components eliminating variation and aligning strategic and operational processes throughout the business units. Accountable for ensuring compliance with regulatory agencies and accrediting bodies.