Senior Director, Professional Services AMERs

Interested candidates based outside of the designated areas are welcome to apply provided they have the indefinite right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AI-based threat detection monitoring for malicious behavior and rapid recovery at scale.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The Professional Services team at Cohesity sits within the Customer Lifecycle organization and plays a critical role in helping customers realize the full value of their data security and management investments. Our global services organization partners with customers to accelerate time-to-value enable successful adoption and deliver outcomes across on-premises cloud and hybrid environments.

We are a team of customer-focused operators and problem solvers who believe exceptional service delivery is foundational to customer trust and success. We partner cross-functionally with Sales Customer Success Renewals Support Channel and Product to ensure every customer has a seamless post-sales experience that drives long-term retention and growth.

As Senior Director of Professional Services Delivery for the AMERs you will lead Cohesitys unified Professional Services delivery organization across the Americas region unifying and transforming the team into a single scaled and consistent operating model. Reporting to the Vice President Global Professional Services this role is responsible for the regional delivery P&L the customer experience across every AMERs engagement and the development of the talent and operating discipline required to scale the business. You will also support the drive the GTM motion of Professional Services in the region.

This is a senior leadership role for an experienced delivery executive who thrives in transformation environments builds high-performing teams and is passionate about delivering customer outcomes that drive adoption retention and growth.

HOW YOULL SPEND YOUR TIME HERE:

• You will lead the unified AMERs Service Delivery organization bringing together different heritage teams under a single leadership structure focused on consistency scale and customer outcomes.
• You will own the AMERs regional P&L - driving revenue margin utilization and attach across the portfolio of services delivered in the region.
• You will partner closely with AMERs Sales Customer Success and Channel leadership to align on services attach scope discipline and joint customer outcomes.
• You will drive delivery excellence and project governance across the region RAG cadence scope and margin discipline escalation management and consistent customer experience on every engagement.
• You will develop retain and recruit senior delivery leaders Residency Engineers Solution Architects Consultants and Project Managers to build a world-class regional team.
• You will own the executive customer relationships for our most strategic AMERs accounts acting as a senior trusted advisor and the accountable Cohesity leader on the highest-stakes engagements.
• You will use operational and financial data to identify trends risks and opportunities and partner with global PS leadership to bring AMERs insight into the broader strategy.

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 10 years of experience leading Professional Services or Customer Delivery organizations at scale in enterprise software cloud or data security companies.
• Proven experience managing a regional or multi-region P&L including utilization margin attach rate and capacity planning.
• Track record of building consolidating or scaling delivery teams through periods of rapid growth post-merger integration or operating-model transformation.
• Deep understanding of enterprise customer lifecycles implementation adoption optimization and renewal and how Professional Services drives outcomes at each stage.
• Strong track record partnering cross-functionally with Sales Renewals Customer Success Support Channel and Product to drive customer outcomes and expansion.
• Excellent communication and executive presence with experience engaging C-level customers and acting as the senior Cohesity face on strategic accounts.
• Demonstrated ability to develop senior leaders and build leadership depth across a regional organization.
• Comfort leading through ambiguity influencing change across a matrix and driving outcomes in a high-growth environment.

WE ARE EXTRA EXCITED IF YOU HAVE ANY OF THE FOLLOWING:

• Experience with Cohesity Veritas/NetBackup or comparable data protection and cyber-resilience platforms.
• Proven experience leading hybrid Professional Services delivery models including both full-time employees and contractor or partner-based resources with strong governance quality control and cost management.
• Experience scaling AMERs delivery in a post-merger or post-acquisition integration context consolidating teams harmonizing operating models and protecting customer experience through change.
• Demonstrated ability to leverage AI tools to enhance productivity streamline workflows and support decision-making.
• Ability to travel as needed across the Americas region.

#LI-HD1

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors including a candidates skills qualifications and experience location and salary expectations and therefore a starting salary at the low end high end or even above the stated range may be offered. This position may also be eligible for bonus compensation commission (if in a sales function) and/or equity grants. Additionally full-time employees are eligible to participate in ourcomprehensive benefits framework including health and wellness benefits vacation paid holidays and refresh days 401(k) retirement plan life and disability insurance coverages and other benefits the Company may offer from time to time.

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Data Privacy Notice for Job Candidates:

For information on personal data processing please see our .

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.