Senior Director, Payments

The Senior Director Payments will lead Caesars Digitals end-to-end payments business owning the strategy performance economics operations and customer experience across deposits withdrawals reversals refunds and reconciliation. This leader will drive improvements in conversion authorization rates withdrawal speed cost efficiency reliability vendor performance and platform scalability across a complex high-volume payments ecosystem.

This role requires a commercially minded data-driven operator who can balance customer experience payment economics risk fraud AML and regulatory requirements while partnering closely with Product Engineering Finance Treasury Risk Operations Support and VIP teams. The ideal candidate will bring executive presence strong vendor management discipline and the ability to build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months.

End-to-End Payments Ownership

• Own the full payments lifecycle: deposits withdrawals reversals refunds and reconciliation
• Act as the business owner for payments performance and customer experience partnering closely with Product Engineering Risk Finance and Operations to drive outcomes
• Drive a customer-first payments journey ensuring speed reliability and ease of use across all touchpoints

Vendor & Partner Management

• Own the strategic management of PSPs processors gateways banks and payment partners across the payments ecosystem
• Serve as the primary business owner for vendor performance relationship governance contract value and partner accountability
• Hold partners accountable to performance SLAs uptime authorization rates speed reliability and issue resolution
• Identify evaluate negotiate with and onboard new providers to expand capabilities improve economics and increase resiliency

Payment Operations Excellence

• Lead Payment Operations identifying and resolving friction points across the end-to-end user journey
• Ensure fast reliable deposits and withdrawals minimizing failures delays and customer friction
• Drive operational improvements in exceptions retries reversals and escalations

Cost Optimization & Economics

• Optimize payment transaction costs across all methods (cards ACH wallets APMs)
• Lead routing and processor strategies to balance cost conversion and reliability
• Own vendor pricing negotiations and economic modeling to drive margin improvement

Performance & KPI Ownership

• Own and report on all core payment KPIs including:
  • Authorization / approval rates
  • Deposit conversion and success rates
  • Withdrawal speed and completion rates
  • Cost per transaction
  • Chargebacks and return rates
• Establish a data-driven operating cadence to monitor and continuously improve performance

Risk Compliance & AML

• Own alignment with payments compliance AML and regulatory requirements for digital customers
• Partner closely with Risk & Fraud to optimize approval rates vs. loss prevention
• Ensure adherence to card network rules NACHA and jurisdictional regulations

Platform Product & Technology Partnership

• Partner with:
  • Payment Product Team to shape the roadmap prioritization and feature delivery
  • Architecture & Engineering to build and scale the payments platform (orchestration routing resiliency)
• Collaborate with development of capabilities such as smart routing tokenization and next-gen payment rails

Cross-Functional Leadership

Collaborate closely with:

• Risk & Fraud loss mitigation and approval optimization
• Player Account / KYC onboarding and first-time depositor success
• Treasury & Finance settlements cash flow and reconciliation
• Customer Support & VIP escalation handling and experience improvement
• Analytics KPI tracking insights and performance optimization

Team Leadership

• Build lead and develop a high-performing payments organization
• Foster a culture of accountability urgency and continuous improvement
• Drive strong cross-functional collaboration and alignment

Success Metrics (First 12 Months)

• Improve deposit approval rates and conversion
• Reduce payment processing costs (bps improvement)
• Enhance withdrawal speed and reliability
• Strengthen vendor performance and renegotiate key contracts
• Deliver measurable improvements in end-to-end customer payment experience

• 1015 years in payments fintech or financial services
• 2 years in mobile Sports & iCasino payments a plus but not necessary
• Proven ownership of large-scale payment ecosystems (cards ACH wallets APMs)
• Deep expertise in processors PSPs gateways and transaction flows
• Strong track record optimizing cost conversion and fraud trade-offs
• Experience leading vendor negotiations and partner management
• Strong understanding of fraud chargebacks AML and payment compliance
• Experience building or scaling payment platforms / orchestration layers
• Highly data-driven with strong ownership of KPIs and financial performance
• Proven leader with executive presence able to drive cross-functional execution and influence senior stakeholders

Additional Qualifications

• Operates with a high sense of urgency and ownership mentality
• Deeply data-driven with strong analytical and decision-making rigor
• Customer experience obsessed especially across the payments journey
• Proven leader who can motivate develop and scale teams
• Proactive problem solver with a bias toward action
• Excellent communication and executive presentation skills

The salary range for this position is $200000.00 - $235000.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses. This role includes paid Flexible Time Off and paid company holidays.