Senior Director, Patient Operations

Location: Gaithersburg MD

Hybrid: 3 days a week on site

ThePatient Operations Leadwill serve as a key member of theUS Cell Therapy Unit Leadership Team responsible for crafting leading and continuously improving the patient operations model that will support AstraZenecas bold cell therapy portfolio in the United States. This role is highly strategic and cross-functional with accountability for building the operational backbone required to supportseven anticipated launches over the next seven yearsacross the evolving cell therapy landscape includingautologous CAR-T for Multiple Myelomaautologous CAR-T for solid tumors andautologous TCR for pancreatic cancer.

Role Scope

The role will lead the development and orchestration of patient support services and associated operational capabilities to ensure a flawless compliant and scalable experience for patients treatment centers and internal stakeholders.

A central focus of the position will be to oversee the redesign and evolution of the ordering and case-tracking platform so that it enables end-to-end visibility across the patient and product journey including order initiation scheduling apheresis manufacturing chain of identity chain of custody product release shipment treatment coordination and relevant status monitoring throughout the cell production process.

In parallel thePatient Operations Leadwill ensure effective integration between external patient support and ordering platform partners and AstraZenecas internalCRM and commercial ecosystem while establishing and implementing robust governance access controls and compliance safeguards. This includes ensuring that sensitive patient and operational data are appropriately segmented protected and used only for approved purposes with clear protections against inappropriate access or misuse bySales Marketing Market Access and Medical teams. The role will work closely with Compliance Legal Privacy IT Commercial Operations Medical Market Access and external vendors to create a fit-for-purpose operating model that balances patient-centricity operational excellence and regulatory integrity.

The successful candidate will bring strong leadership deep operational expertise and the ability to navigate the complexity of personalized cell therapy delivery models. They will be encouraged to build strategy while also driving execution ensuring the organization is prepared to launch and scale highly complex therapies in a constantly evolving environment.

Key Responsibilities

• Lead patient operations strategyfor the US Cell Therapy Unit building the operating model required to support current and future launches across multiple cell therapy platforms.

• Serve as a core member of the US Cell Therapy Unit Leadership Team contributing to business strategy launch planning capability building and long-range operational readiness.

• Design implement and supervise patient support servicesthat enable a high-quality coordinated experience for patients and authorized treatment centers throughout the treatment journey.

• Redesign and optimize the ordering and case-management platformto provide end-to-end operational visibility across all critical steps in the autologous cell therapy process from order entry through manufacturing and treatment delivery.

• Ensure effective integration of external partners and platformswith AstraZeneca internal systems including CRM and relevant operational tools to enable coordinated workflows and appropriate data exchange.

• Establish data governance and compliance controlsthat protect patient provider and operational data and ensure appropriate separation of information from commercial promotional and non-permitted uses.

• Partner with Compliance Legal Privacy and Information Securityto define and operationalize safeguards access rules audit processes and monitoring mechanisms for data handling and system usage.

• Collaborate with Commercial Medical Market Access Patient Services Supply Chain Manufacturing IT and Regulatory stakeholdersto ensure operational solutions are aligned scalable and launch-ready.

• Be responsible for external vendors and service providers including performance management service level expectations governance forums issue partner concern and improvement planning.

• Develop and monitor key operational metricsrelated to patient support platform performance case progression manufacturing coordination service quality and stakeholder experience.

• Drive launch readiness activitiesfor upcoming cell therapy indications ensuring the patient operations model can adapt to differences in disease area care pathways treatment center needs and manufacturing complexity.

• Identify operational risks and bottlenecks proactivelyand implement mitigation plans to support reliability patient experience and treatment center confidence.

Qualifications

• Bachelors degree required; advanced degree inbusiness life sciences healthcare administration public health or related fieldpreferred.

• 8 years of experience inbiopharmaceutical operations patient services specialty pharmacy cell therapy oncology rare disease or complex product launch environments.

• Proven leadership experience in building and scalingpatient support programs operational platforms or complex cross-functional healthcare delivery models.

• Strong understanding of the operational requirements associated withautologous cell therapy including high-touch coordination time-sensitive workflows and complex partner ecosystems preferred.

• Experience leading or influencing CRM case management ordering or digital platform integration initiatives involving internal and external customers.

• Strong knowledge ofdata privacy compliance governance and access control principlesin healthcare and biopharmaceutical environments.

• Proven ability to work optimally acrossCommercial Medical Market Access Compliance Legal Privacy IT and Operationsfunctions.

• Excellent critical thinking communication relationship management and implementation capabilities.

• Ability to operate effectively in a fast-paced highly matrixed and evolving launch environment.

Why AstraZeneca

In our Oncology Business Unit we change the practice of medicine and improve the patient experience by generating and communicating compelling medical evidence. We translate the wealth of medical and scientific expertise to ensure the data we produce helps physicians to better treat patients at every point in the journey. We are proud to be at the forefront with one of the broadest and deepest Oncology pipelines in the business. Help to advance our pipeline by applying scientific expertise and accelerating our pathway to finding a cure.

The annual base pay for this position ranges from $196848.00 - $295273.00 USD Annual USD Annual and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program. Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Are you ready to be part of a talented cross-functional team working together to improve lives and make the biggest possible impact for patients science and society

Apply now!

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.