Senior Director Partner Operations & Enablement

inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.

As we continue to scale nationally we are seeking a strategic leader to drive Partner Success Operations and Enablement ensuring our restaurant and commercial partners achieve exceptional outcomes throughout their lifecycle with inKind.

The Senior Director Partner Success Operations & Enablement is responsible for defining and executing the companys end-to-end partner success strategy encompassing onboarding enablement partner operations support adoption retention and long-term growth.

This leader will build and scale the systems teams programs and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.

The Senior Director will serve as the voice of the partner partnering closely with Product Engineering Revenue Marketing Finance and Executive Leadership to drive partner success operational excellence and strategic growth initiatives.

This role combines strategic leadership operational execution organizational development and customer-centric innovation.

• Define and execute the long-term vision for partner success across onboarding adoption engagement retention and expansion.
• Develop scalable frameworks that drive measurable partner outcomes and business impact.
• Establish a partner-centric operating model that supports rapid company growth while maintaining service excellence.
• Serve as executive sponsor for key strategic partner relationships.

• Own the operational infrastructure supporting partner onboarding support requests escalations and lifecycle management.
• Establish operational standards governance models service-level objectives and performance frameworks.
• Drive operational efficiency through automation systems optimization and process redesign.
• Lead operational transformation initiatives across the organization.

• Build and lead a best-in-class Partner Enablement organization.
• Create scalable education certification onboarding and adoption programs.
• Develop partner-facing learning ecosystems including digital training playbooks knowledge centers and ongoing communications.
• Ensure partners have the resources and capabilities necessary to maximize value from the inKind platform.

• Partner closely with Product and Engineering to ensure partner feedback directly influences product strategy and roadmap decisions.
• Collaborate with Revenue leadership to optimize partner onboarding and long-term retention strategies.
• Work with Marketing to strengthen partner communications engagement programs and brand advocacy initiatives.
• Align Finance Operations and Systems teams around scalable partner growth initiatives.

• Build mentor and lead high-performing teams across Partner Success Operations Enablement and related functions.
• Establish organizational structure workforce planning and succession planning.
• Develop future leaders while fostering a culture of accountability innovation and continuous improvement.
• Represent partner success initiatives with senior leadership and contribute to strategic business planning.

This leader will own and be accountable for:

• Partner onboarding efficiency and time-to-value
• Partner satisfaction and experience metrics
• Partner retention and engagement
• Product adoption and utilization
• Request resolution and operational effectiveness
• Enablement participation and effectiveness
• Operational scalability and automation
• Team performance and organizational health

• 10 years of leadership experience in Partner Success Customer Success Operations Enablement or related functions.
• 3 years leading managers and cross-functional teams in a high-growth environment.
• Proven success scaling post-sales organizations.
• Experience building operational infrastructure and enablement programs from the ground up.
• Strong executive presence with demonstrated ability to influence senior stakeholders and cross-functional leaders.
• Deep expertise in operational excellence service delivery and organizational scaling.
• Experience leading process improvement and systems implementation initiatives.
• Strong analytical capabilities with experience leveraging KPIs to drive decision-making.

• Experience in fintech SaaS marketplace hospitality restaurant technology or payments industries.
• Experience supporting multi-sided marketplace businesses.
• Familiarity with Salesforce and modern customer success platforms.
• Experience leading organizations through rapid growth and operational scale.
• MBA or equivalent business leadership experience.

• Unlimited PTO
• 9 Paid Company Holidays
• 100% Company-Paid Medical and Dental Coverage for Employees
• Vision Coverage Available
• Company-Paid Short-Term Disability
• Child Care Benefits
• Generous Parental Leave
• Professional Development Opportunities
• Daily Catered Lunches and Snacks
• Dining Credit within the inKind Network

Base Salary: $170000 $195000 DOE

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places dine confidently and earn meaningful rewards.

Through the inKind app guests earn 20% back every time they dine turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table empowering diners to savor more while strengthening the restaurant community.



inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKinds ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race color ancestry religion gender gender identity national origin sexual orientation age marital status disability status veteran status or any other protected category have no bearing on our hiring decisions.

By submitting this application you acknowledge that inKind Cards Inc. may share the information you provide with trusted third-party service providers including fraud detection and application processing partners to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our . For California residents and others with applicable rights please review our privacy notice for information about your rights regarding your personal data.