Senior Director, Operations- Strategy, Risk Management

LMD Trust & Safety protects the integrity of the delivery platform and continuously improves how we manage risk across the delivery lifecycle. We operate through always-on (24/7) programs data-driven quality and performance management and close cross-functional partnership with Product Legal Compliance and Claims. This role sets the long-term direction for safety and incident management operationsensuring our processes scale with the business while delivering fair consistent and defensible outcomes.

Lead the strategy and execution of safety incident response and risk mitigation operations for Walmarts Last Mile Delivery (LMD) this highly visible role youll build scalable defensible operating models that protect drivers strengthen platform trust and enable growthwhile partnering closely with Legal Risk and senior business leaders. If you thrive in high-stakes environments and can translate risk signals into operational excellence this is a chance to shape how safety and integrity operate at scale.

• Set end-to-end strategy for safety and incident management operations ensuring scalable high-quality execution
• Drive operational health through KPIs QA insights dispute signals and continuous improvement
• Lead litigation and claims support including legal request fulfillment record quality/retention and counsel coordination
• Build 24/7 coverage models across internal teams and third-party vendors
• Establish AI decisioning guardrails and escalation paths for automated and human-in-the-loop workflows

What youll bring

• 10 years in operations safety incident response litigation/claims support asset protection or related fields
• 5 years leading leaders and influencing cross-functional organizations
• Proven ability to build scalable process frameworks in regulated or high-risk environments
• Strong data-driven operating cadence (KPIs QA SLAs) and executive-level communication
• Bonus: last mile/gig platform experience; familiarity with arbitration insurance claims and compliance frameworks

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $130000.00 - $260000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Minimum Qualifications
Bachelors degree in Business Administration Engineering Operations or related field and 6 years experience in operations project
management or related area OR 8 years experience in operations project management or related area.
4 years supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration Masters: Computer Engineering Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr Bentonville AR 72716 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.