Senior Director, Operations and Maintenance

Reports To: Vice President Business Operations & Alignment

Travel Potential: 2550%

Compensation: $165000.00 - $200000.00 based on experience

Company Profile:

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline wireless data centers and utility services from initial concept to market go-live.

With employees across the United States and India the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary:

As the Sr. Director of Operations & Maintenance you will lead the planning execution and day-to-day operational support of large-scale telecommunications infrastructure networks across multiple regions. You will oversee program managers OSP project teams and contractors to deliver break-fix and maintenance services on time within budget and in accordance with customer service level agreements. Your customers include internal operations teams and external telecommunications clients and you will make meaningful contributions through operational excellence cross-functional leadership risk mitigation and continuous process improvement.

Key Responsibilities (Including but not limited to):

Lead national and regional operations & maintenance programs supporting fiber wireless and telecommunications infrastructure.

Oversee the full lifecycle of OSP maintenance activities from ticket acceptance through closeout while ensuring quality safety budget and schedule compliance.

Lead and mentor operations teams while managing contractor subcontractor and vendor performance through KPIs and performance reviews.

Drive process improvements through standardized workflows dashboards reporting scheduling resource allocation and data analytics.

Collaborate with engineering permitting procurement finance legal field operations and customers while providing executive-level reporting and communication.

Additional responsibilities within functional scope based on business needs.

Required Qualifications:

Education Licensing and Certifications

Bachelors degree in construction management Civil Engineering Telecommunications or a related field.

Experience

10 years of telecommunications construction operations or program management experience.

Minimum 5 years in a senior leadership role managing large-scale infrastructure programs.

Proven success managing multi-million-dollar telecommunications programs across multiple geographic regions.

Skills and Abilities

Strong knowledge of OSP/ISP construction practices fiber deployment and wireless infrastructure.

Proficiency with project management software ERP systems dashboards and reporting tools.

Strong financial acumen with experience managing budgets and operational performance.

Excellent leadership negotiation stakeholder management and executive communication skills.

Ability to lead cross-functional teams in a fast-paced matrixed environment.

Preferred Qualifications:

Project Management Professional (PMP) certification or equivalent.

Experience leading nationwide telecommunications operations and maintenance programs.

Experience supporting large-scale fiber and wireless network infrastructure.

Physical Requirements:

Ability to work in an office environment and travel regularly to field sites and regional offices.

Ability to occasionally work evenings or weekends to support critical operational milestones.

Must be able to pass a pre-employment background check and drug screen.

Congruex Culture & Benefits:

Congruexs culture of safety and performance is built on the 4X Factor core values of Be Safe Be Accountable Be Respectful and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach including the benefits below with eligibility on Day 1 of employment:

Medical Dental & Vision benefits with 70% paid by the company

401(k) with company match up to 4% and immediate vesting

Flexible PTO for exempt roles and competitive PTO accrual for non-exempt roles

10 company-paid holidays (9 standard and 1 floating)

Company Paid Short-Term and Long-Term Disability coverage

Company Paid Maternity & Parental Leave options

Company Paid Basic Life Insurance (with employee-paid voluntary options)

Annual Safety Boot Program of up to $150 per eligible field employee per year

Safety Points Program for eligible field employees redeemable in the company store

Free wellness benefits including counseling financial planning and more

Additional Employment Information:

We will determine salary based on skills and experience in relation to the function of the role as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract implied or otherwise other than an at-will employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.