Senior Director of Product Management – Developer Experience

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Senior Director of Product Management Developer Experience

What does a Senior Director of Product Management Developer Experience do

Were looking for a Senior Director of Product Management to lead and elevate our Developer Experience (DX) into a worldclass AIpowered platform that is a true differentiator for our brand.

This leader will build on our existing Developer Studio and Test Studio and evolve them into a modern intuitive and engaging experience that serves developers and many other personasfrom partners and solution engineers to product managers marketers and curious learners evaluating our platform for the first time.

This is a highly visible strategic role. Youll define the vision lead a team influence across the organization and work closely with executives to make DX a growth engine adoption driver and reputation builder.

What You Will Do

• Own the endtoend product vision and roadmap for our developer experience platform including Developer Studio and Test Studio.
• Transform functional tooling into a gamechanging AIenabled experience that is helpful intuitive and delightful.
• Design experiences for multiple personas not just developersexternal users internal teams and partners alike.
• Establish crossorganizational rigor to source authoritative content and translate it into clear personaspecific journeys.
• Lead and grow a team of product managers setting a high bar for product craft execution and outcomes.
• Partner closely across the companyengineering product design operations support sales and marketingto drive alignment and delivery.
• Extend the DX platform to support a growing partner ecosystem improving partner testing documentation and integration experiences.
• Define and own success metrics (e.g. timetovalue integration success adoption support deflection) and use data to guide decisions.
• Evangelize the DX vision internally and externally; confidently present strategy and progress to senior leadership.

What You Will Need To Have

• 10 years of product management experience including 5 years leading teams.
• Proven experience owning and scaling developerfacing products such as developer portals documentation APIs sandbox/test environments or integration tooling.
• A strong track record delivering modern highquality product experiences that drive adoption and satisfaction.
• Experience working crossfunctionally at scale and influencing without direct authority.
• Excellent communication and storytelling skills; comfortable with executivelevel discussions.
• Ability to operate in ambiguity set direction and make decisions with incomplete information.
• Datadriven mindset with experience defining metrics and measuring product impact.
• Strong business acumen and a marketing lens for positioning and internal evangelism.

What Would Be Great To Have

• Experience building AIassisted developer experiences (e.g. guided onboarding intelligent assistance personalized learning).
• Background in payments fintech platforms or APIfirst businesses.
• Experience supporting or scaling a partner ecosystem.
• Exposure to awardwinning or industryrecognized digital product experiences.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.