Senior Director of Operations

Position Summary:The Senior Director of Integrated Health Operations reports directly to the Vice President of Clinical Integration and plays a key role in advancing the integration of behavioral health and physical health service delivery. This position ensures coordinated behavioral health medical and psychiatric workflows provider capacity optimization and all member service processes that support timely access and a seamless continuum of Senior Director does not supervise or manage clinical staff but instead works collaboratively with medical and behavioral health leadership front desk staff member services and administrative departments. The Senior Director collaborates to develop enhance and improve systems remove barriers and enhance quality performance. The role also contributes to the development of training tools and support practices for ancillary medical staff to enable consistent efficient and compliant care Responsibilities:Integration & System CoordinationPartner with the VP of Clinical Integration VPs of Clinical Operations Medical Directors Chief Medical Officer and other designated staff to strengthen operational alignment between behavioral health and medical health service gaps in the continuum and develop solutions that improve communication information sharing efficiency and care cross-functional planning between medical leadership nursing member services billing and compliance Behavioral Health & Psychiatric Workflow OptimizationMaps assess enhance and document workflows related to referrals intake provider scheduling medication management follow-up visits and panel and maintain standardized workflows through policy and protocol for training and workflows developing key indicators to assess procedures across sites and modalities (in-person telehealth) to reduce variability and improve with medical leadership to ensure workflows support clinical standards while remaining operationally Capacity & Access ManagementAnalyze provider panel volume appointment templates and demand trends to recommend capacity and scheduling with Medical Team in forecasting for provider staffing models without direct supervisory strategies to reduce wait times high cancellation rates and other Service Process SupportSupervises Member Services DepartmentCollaborate and support central office department and program staff performing this function to ensure member-friendly processes and performance metrics related to access engagement and member & Ancillary Staff SupportAssist medical nursing and administrative leadership in developing training curricula for ancillary support roles such as:Medical assistantsFront office staffMember servicesSchedulingTelehealth/virtual care support personnelPromote consistent practices across all clinical locations and lines of support Medical Staff with audit and corrective action & ReportingSupport EHR and documentation optimization efforts that improve clinical workflows and integration between behavioral and physical health with Analytics and Reporting Department to enhance scheduling tools templates care coordination functionality and communication define data and reporting needs for operational and clinical integration -Functional CollaborationWork collaboratively with:Chief Medical Officer / Medical DirectorsNursing leadershipComplianceRevenue CycleIT/EHR SystemsFinanceClinical TrainingQualifications:Bachelors degree required; Masters degree in Healthcare Administration Public Health Nursing Administration or related field preferred.7 years of healthcare operations leadership in integrated or behavioral health experience in workflow design provider operations or care integration knowledge of managed care payer requirements utilization processes and access-to-care using EHR platforms to support workflow optimization and facilitation and cross-functional coordination :DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).CPR First Aid AED certification if required (must possess upon hire and maintain throughout employment).Current valid Arizona Drivers License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements if current negative TB test result if required (Employer provides).Questions about this position Contact us at