Senior Director, ICX Platforms

Job Description

General Summary:

The Sr. Director ICX Platforms leads the enterprise platform stack and activation backbone that powers Vertexs integrated commercial customer experience. This role is accountable for the strategy roadmap operations reliability performance cost and governance of platforms that enable customer engagement across channels.

Key Duties and Responsibilities:

• Own the blueprint product strategy roadmap and activation direction for the enterprise ICX platform stack including commercial websites customer data marketing automation content capabilities and consent management.
• Ensure platforms are secure scalable reliable performant cost-effective and ready to deliver in-market customer experiences.
• Lead the integration deployment and reliable operation of agentic AI and AI/ML capabilities across commercial channels.
• Own platform operations release quality uptime monitoring service standards incident response and continuous improvement.
• Lead develop and retain a high-performing team of 9 direct reports.
• Own the vendor and agency operating model including partner performance commercial outcomes consolidation across web marketing automation and content and the strategic transition of work in-house as agentic capabilities mature.
• Partner with ICX Data Analytics & AI to enable closed-loop measurement optimization and performance management across platforms and channels.
• Ensure privacy consent and compliant data practices are embedded across all platforms and customer interactions.
• Manage platform investments operating budgets and total cost of ownership while balancing speed quality risk and long-term scalability.
• Partner across Commercial Digital IT Legal Privacy and other enterprise functions to align platform priorities with business and customer needs.

Education and Experience:

• Bachelors degree required; advanced degree preferred.
• Significant leadership experience in digital platforms customer experience marketing technology product management commercial operations or a related field.
• Demonstrated success leading complex enterprise platform ecosystems including web customer data marketing automation content and consent technologies.
• Experience operationalizing AI/ML and/or agentic capabilities in commercial or customer-facing environments.
• Strong record of managing vendors agencies technology partners budgets and service-level performance.
• Deep understanding of platform operations release management reliability privacy consent data governance and performance optimization.
• Proven people leadership and ability to influence senior stakeholders in a matrixed organization.
• Experience in biopharma healthcare or another highly regulated industry preferred.

At Vertex we embrace continuous learning and encourage employees to stay informed on advances in AI technology automation and industry trends. We seek talent who bring an external perspective demonstrate curiosity and sound judgment and thoughtfully adopt new capabilities that improve decision-making drive innovation increase efficiency and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at